topic Re: New Broadband User - No Service in Broadband

New Broadband User - No Service

Callenbll — Mon, 25 Mar 2024 10:25:39 GMT

I switched over from Sky Broadband this morning. The connection was working whilst it went through the setup. However, as soon as the username was updated in the router settings I haven’t got a connection. I’ve changed my password and entered this into the router settings (along with ensuring the username is correct, including the plusdsl.net). Every time I press connect, it spins then just says disconnected.

I know from years of use and various providers, there should be nothing wrong with the line, so appears to be an account issue.

Any ideas?

Re: New Broadband User - No Service

MisterW — Mon, 25 Mar 2024 10:29:05 GMT

Have you actually received the email/sms to say your account is active ?

It can take a liitle while for the systems to activate your Plusnet account.

Re: New Broadband User - No Service

Callenbll — Mon, 25 Mar 2024 10:36:22 GMT

Thank you. Under the account dashboard it does say We're currently setting up your account. We'll email you as soon as it's ready.

Hoping it won’t take too long.

Re: New Broadband User - No Service

Gandalf — Mon, 25 Mar 2024 10:47:28 GMT

I've sped up the activation for you.

Could you see if you can get online now?

Re: New Broadband User - No Service

Callenbll — Mon, 25 Mar 2024 10:54:11 GMT

Amazing, thank you and seems to be fine now.

thanks for your help