topic Re: Samsung devices -wrong region in Broadband

Samsung devices -wrong region

Confused7 — Sat, 17 Feb 2024 11:59:09 GMT

Hi, first time poster. I switched from Fibre and phone to Fibre only recently and have a Hub Two router. I have a Samsung Tab S9 and A34. Both devices are having issues with some websites and apps in that sometimes they won't connect. The issue is recent, so I think the switch to Fibre only may be the culprit? The issue seems to be that the websites/apps think I am in a different country that they do not support. The issue is fixed by toggling the WiFi on and off on the devices but this is annoying.

I have tried changing the device settings from Randomised to static MAC and DHCP to static but this did not fix anything. Do I need to change something in the router settings instead?

Thanks for your help - I'm a bit clueless here!

Re: Samsung devices -wrong region

jgb — Sat, 17 Feb 2024 12:26:08 GMT

Assuming you have a dynamic rather than a static IP address (dynamic is the usual option), I suggest you try turning off the router and leaving it for about 20 minutes before switching it back on. That should change the IP address. It may be that the IP address supplied to you by Plusnet, whilst actually a UK one, is still being seen by some databases (perhaps those used by Samsung) as being allocated outside the UK.

You can see the IP address in the Home page if you log into your router., and if you note it before you log off you can then see if it changes when you power back up.

Re: Samsung devices -wrong region

Anonymous — Sat, 17 Feb 2024 14:03:28 GMT

@Confused7

These two websites will show what your WAN IP address is, and WHERE it thinks you are - which might indicate whether they think you are in the UK or not ?

https://www.whatismyip.com/

https://whatismyipaddress.com/

Re: Samsung devices -wrong region

Confused7 — Sun, 18 Feb 2024 09:11:17 GMT

Thanks for the replies. Restarting the router didn't work and my IP address is for this country. Any other ideas?

Re: Samsung devices -wrong region

SammyM — Sun, 18 Feb 2024 10:07:47 GMT

To trick the router into assigning a new IP, you need to leave it off for 70 minutes in a block and it should assign you a new one.

Re: Samsung devices -wrong region

Baldrick1 — Sun, 18 Feb 2024 10:56:03 GMT

@Confused7 wrote:

..... The issue is fixed by toggling the WiFi on and off on the devices but this is annoying.

To be clear are you saying that you can access these web sites using mobile data but not if mobile data is switched off?

The sure fire way of changing your IP address is to pay £5 and get a fixed IP address. These come from a totally different pool of numbers.

Re: Samsung devices -wrong region

Confused7 — Sun, 18 Feb 2024 12:00:41 GMT

No I am not using data. On my devices, I will be able to access sites without issue. Then, it mysteriously stops working after time has passed. So I then disconnect the device from the WiFi and then reconnect it. Everything now works fine, which is just weird

Re: Samsung devices -wrong region

Confused7 — Sun, 18 Feb 2024 13:14:03 GMT

Right, I turned off the router and the issue is persisting on mobile data. I'm wondering if it's a Samsung One UI 6.0 issue. Thanks for the suggestions, but it seems the issue is not with my broadband after all.