topic Re: 5mbps ...........Really plusnet ???? in Broadband

5mbps ...........Really plusnet ????

Portishead200 — Sat, 17 Feb 2024 11:38:48 GMT

Hi,

does anyone know why I pay for 25-30mbps but ive just done BT tests and its showing 5mpbs???

Please advise

Re: 5mbps ...........Really plusnet ????

jab1 — Sat, 17 Feb 2024 11:54:06 GMT

@Portishead200 Sounds like you have a fault.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Re: 5mbps ...........Really plusnet ????

Anonymous — Sat, 17 Feb 2024 12:03:30 GMT

@Portishead200

How did you do these tests?

Via WiFi, or a device connected by ethernet cable to the router?

The latter is far more reliable, and discounts any WiFi issues.

Re: 5mbps ...........Really plusnet ????

Portishead200 — Sat, 17 Feb 2024 12:03:54 GMT

Hello sir,

Thanks for that. I have no idea if the line is clear, I got rid of my landline phone back in 1987 lol

But in all seriousness, something is up.

Re: 5mbps ...........Really plusnet ????

Portishead200 — Sat, 17 Feb 2024 12:05:29 GMT

Hi Paul, I dont even have an ethernet cable any more, but both my phone and laptop return the same results at about 5 feet from the router,

Re: 5mbps ...........Really plusnet ????

jab1 — Sat, 17 Feb 2024 12:06:14 GMT

OK, not having a phone for basic testing on an ADSL/FTTC connection is a little unfortunate - all you can do is use the second link and report a BB issue.

Re: 5mbps ...........Really plusnet ????

corringham — Sat, 17 Feb 2024 12:11:27 GMT

Can you post the statistics from your router showing the line speed of the connection?

There are different possible causes between low speed on a fast connection, and a slow connection.

Re: 5mbps ...........Really plusnet ????

Anonymous — Sat, 17 Feb 2024 12:11:47 GMT

@Portishead200

OK, have you tried logging in to the router and seeing what it says about your actual and maximum connection speeds?

Assuming that you are using a Plusnet Hub2 router, using a web browser on either your phone or laptop, go to 192.168.1.254

Click on "Advanced Settings", (bottom right), then "Technical Log", (on the left). Unless you have changed it, your router admin password will be on a pull out card on the back of the router, and on the back of the router itself.

Report back with your:

Data Rate

Maximum Data Rate

Noise Margin

Re: 5mbps ...........Really plusnet ????

Portishead200 — Sat, 17 Feb 2024 12:16:37 GMT

I will log into the router now and check , I have just restarted it & check the cabling from outdoors to the router and all seems normal and untouched,

Re: 5mbps ...........Really plusnet ????

Portishead200 — Sat, 17 Feb 2024 12:20:39 GMT

Re: 5mbps ...........Really plusnet ????

jab1 — Sat, 17 Feb 2024 12:24:24 GMT

@Portishead200 You have a fault - use the 'report a broadband fault' link in my original post.

Re: 5mbps ...........Really plusnet ????

Portishead200 — Sat, 17 Feb 2024 12:25:33 GMT

thanks man

Re: 5mbps ...........Really plusnet ????

willcutforth — Sat, 17 Feb 2024 13:16:26 GMT

@Portishead200 I can see the diagnostics bot worked and it is now with Openreach. It should be fixed within 72 hours.

Re: 5mbps ...........Really plusnet ????

willcutforth — Sat, 17 Feb 2024 13:18:13 GMT

Actually I have just checked and it is requesting an appointment. When would you be free for one, the appointments are 8-1 or 1-6?

Re: 5mbps ...........Really plusnet ????

Portishead200 — Sat, 17 Feb 2024 13:31:22 GMT

The message says they can fix with out visiting the property?

But if they need to then 1-6 but they need to call me and give me 10 minutes to get here. I cant sit around for 6 hours !!!

Re: 5mbps ...........Really plusnet ????

Anonymous — Sat, 17 Feb 2024 13:43:42 GMT

@Portishead200

From experience, Openreach may call in advance - but you can't rely on it.

Until it was fixed "properly", our line was going faulty every few weeks or so, (the lines in our part of the estate all came through one joint up the road. Openreach would open the joint to repair one line, but another was almost always disturbed in the process - so the cycle was repeated continuously).

I would rate them calling in advance of turning up no better than 50-50.

What they were very good at though, if it was later in the day, was saying something like "I'm just popping back to the cabinet/exchange", and not coming back - with the fault not fixed! 👿

Re: 5mbps ...........Really plusnet ????

Portishead200 — Mon, 19 Feb 2024 18:42:07 GMT

Was someone supposed to call me today ? I'm not paying for broadband that doesn't work. This is odd.... Will Plusnet chase it up ? Still running at dial up speed like I had in 1993

Re: 5mbps ...........Really plusnet ????

Mustrum — Mon, 19 Feb 2024 22:39:20 GMT

Did you bother to respond to the ticket?

Are you running the most up to date mind reading software?

Re: 5mbps ...........Really plusnet ????

Portishead200 — Mon, 19 Feb 2024 22:41:09 GMT

Pardon me?

Re: 5mbps ...........Really plusnet ????

Mustrum — Mon, 19 Feb 2024 23:21:58 GMT

@Portishead200 wrote:
Pardon me?

Simple question - communication is a two way thing - so did you respond - why are you thinking you should have had a phone call?

Just wondering!