topic Re: Download speed gone down yet again in Broadband

Download speed gone down yet again

sweeep1963 — Tue, 06 Feb 2024 12:09:27 GMT

Our speed has now deteriorated to the point where we barely get 30mbps now. It's getting ridiculous as it has been slowly getting worse and worse. To begin with we were getting 55, then high 40s, then low-mid 40s for the last few years, but now in the past few months it's degraded to low-mid 30s. Plusnet's minimum guaranteed speed is constantly being lowered too, if so how is it a guarantee? I've noticed our noise margin is 8.3 on downstream which is far higher than it has ever been in the past. Could a reset be done on the line?

Re: Download speed gone down yet again

jab1 — Tue, 06 Feb 2024 12:33:29 GMT

@sweeep1963 It would be an idea to post the results from: https://www.broadbandchecker.btwholesale.com/#/ADSL - or https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome , if you don't have a phone, and your Hubs Help Desk page (Hub1) or Technical Log (Hub2), if you want advice/help from the Community. Your elevated Noise Margin points to a possible fault.

Re: Download speed gone down yet again

sweeep1963 — Tue, 06 Feb 2024 12:41:39 GMT

Hi, thanks for helping out - here's what I get on https://www.broadbandchecker.btwholesale.com/#/ADSL.

Re: Download speed gone down yet again

jab1 — Tue, 06 Feb 2024 12:46:32 GMT

@sweeep1963 From that, it looks like you have an impacted (poor) connection, but your Help Desk/Technical Log would tell us more.

Re: Download speed gone down yet again

Townman — Tue, 06 Feb 2024 13:50:18 GMT

Unless you are on a SOGEA service, the most pragmatic way forward is to do a Quiet Line Test - dial 17070 option 2.

If you do not have a handset, then borrow one, it could save you hours of frustration. Otherwise call support and request a line check.

Re: Download speed gone down yet again

awesomejedi — Tue, 06 Feb 2024 19:22:23 GMT

Hi Sweeep , seems im having the same issue as you .. used the braodbandchecker and its giving me around 48-50mb, yet im only getting 22-25 mb.

something is going on with plusnet i think.

Re: Download speed gone down yet again

jab1 — Tue, 06 Feb 2024 19:24:28 GMT

@awesomejedi It would help if you stayed on your own topic - makes it easier for those trying to help.😉

Re: Download speed gone down yet again

sweeep1963 — Tue, 06 Feb 2024 19:41:04 GMT

I've been informed that there is no fault apparently, and our minimum guaranteed speed is now 29.2. Pretty outrageous to be honest considering our minimum guaranteed speed was 43 only one year ago...

Re: Download speed gone down yet again

jab1 — Tue, 06 Feb 2024 19:52:28 GMT

@sweeep1963 Your Hand Back threshold is 33.5, so I would go back and ask them to check again. As I asked previously, can you post your Help Desk or Technical Log page from your router - depending on which Hub you have - it can provide some useful data, and, as @Townman said, have you done a Quiet Line Test on your phone?

Re: Download speed gone down yet again

awesomejedi — Tue, 06 Feb 2024 19:56:29 GMT

sorry

Re: Download speed gone down yet again

sweeep1963 — Tue, 06 Feb 2024 19:58:52 GMT

My current setup prevents me from seeing the current sync speed, though I can estimate it based on speedtests. The max data rate is around 42mbps, slightly lower from the usual 46-48. I tried a quiet line test, though unsure what to listen out for - all i heard was some very faint buzzing/hissing. On the phone call I had with plusnet I was told there is no fault, but all I'd like at the moment is for the line to be reset to see if that helps at all (it has in the past - see https://community.plus.net/t5/Broadband/Speed-capped-to-39-99/m-p/1933865 ) - especially with the SNR so high at the moment.

Re: Download speed gone down yet again

jab1 — Tue, 06 Feb 2024 20:05:35 GMT

What is your 'current setup'?

Re: Download speed gone down yet again

sweeep1963 — Tue, 06 Feb 2024 20:13:21 GMT

I'm using the plusnet router in bridge mode acting as a modem, connected to an Edgerouter X, which is connected to a wireless access point. (My previous modem was problematic causing drop outs so tried the plusnet router in this way and it has been fine ever since) The only issue is I do not have access to full modem stats - sync speed is missing, but the rest is visible.

Re: Download speed gone down yet again

jab1 — Tue, 06 Feb 2024 20:14:41 GMT

In that case, can we please ave sight of what is visible?

Re: Download speed gone down yet again

sweeep1963 — Tue, 06 Feb 2024 20:16:51 GMT

Re: Download speed gone down yet again

jab1 — Tue, 06 Feb 2024 20:22:41 GMT

Thank you - that is helpful, in that it displays an elevated downstream SNR, which indicates clearly there is a fault somewhere, and your comment about 'hissing' on the QLT suggests quite strongly there is a fault on the copper section of your connection there - ask them to recheck

Re: Download speed gone down yet again

sweeep1963 — Fri, 09 Feb 2024 12:45:34 GMT

Hi, just thought I'd update you. An engineer came out and found that the line was for some reason capped at 35mbps - possibly due to the plusnet outage that occurred mid-January. He reset the line which bumped it back up, but noticed errors at the master socket. He's since relocated the master socket (which had been relocated previously) so now the errors are gone and sync speed is back up to 47. He did mention however that for our line, a 55/10 profile would make more sense than the 80/20 profile we are on, given our property is ~600m from the exchange. Is this something someone could take a look at?

Re: Download speed gone down yet again

Townman — Fri, 09 Feb 2024 12:52:44 GMT

The only reason that a line will have been capped is for an issue between the exchange and the premises - anything which might or might not have happened upstream ("PlusNet outage that occurred mid-January") has zero bearing on connection line speed.

Rather sounds like the engineer found a fault in BT Openreach's infrastructure ... which will have been the cause of the capping.

Plusnet only provision at 40/10 or 80/20 - provisioning at 55/10 offers no material advantage to you if Plusnet did so. All Fibre (FTTC / SOGEA) products are single priced and provisioned to be as fast as the line will deliver.

Re: Download speed gone down yet again

sweeep1963 — Fri, 09 Feb 2024 12:57:31 GMT

I really do not appreciate your tone, if you have nothing useful to add, please do not reply to this topic. It's not that something "might or might not have happened upstream", it did happen and PlusNet acknowledged as such - even the openreach engineer was aware of the PlusNet outage. He mentioned that from his experience, 80/20 lines drop their speed much worse than 55/10 do when over longer line distances. I would really appreciate a member of staff to actually pay attention to this topic.

Re: Download speed gone down yet again

Townman — Fri, 09 Feb 2024 13:10:41 GMT

I think you miss the point here - anything happening in the Plusnet space will CATEGORICALLY NOT cap your line speed. Such misinformation needs to be clarified. Ensuring that others are not mislead by such thoughts, is I suggest helpful.

The 2 hour DNS outage has NOTHING to do with line speed capping.