https://community.plus.net/t5/Broadband/Open-Ticket-Not-Progressing/m-p/1957152#M363688 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/42416">@agedgopher</a></SPAN> Thanks for taking my call and again I'm sorry we let you down but I'm glad I could get thing sorted for you. If you need anything else just give us a shout. All the best <SPAN style="background-color:rgb(255,255,255);color:rgb(45,51,56);font-size:13px;">Evan&nbsp;</SPAN></P> Tue, 06 Feb 2024 13:34:20 GMT James30 2024-02-06T13:34:20Z https://community.plus.net/t5/Broadband/Open-Ticket-Not-Progressing/m-p/1957029#M363662 <P>I have an open ticket on my account that no staff member has touched since it was released from hold at 7..AM on the 24th January.</P> <P>&nbsp;</P> <TABLE id="quetionsTable" border="1" cellspacing="0" cellpadding="5"> <THEAD> <TR> <TH width="150px">Date raised</TH> <TH width="94px">Question ID</TH> <TH width="200px">Status</TH> <TH>Options</TH> </TR> </THEAD> <TBODY> <TR> <TD>21 Jan 2024</TD> <TD><A class="pn-account__link" href="https://www.plus.net/wizard/?p=view_question&amp;id=239689955" target="_blank">239689955</A></TD> <TD>Awaiting support team answer</TD> <TD><A class="pn-account__link" href="https://www.plus.net/wizard/?p=view_question&amp;id=239689955" target="_blank">View</A>&nbsp;</TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P>SI am most diusappointed and extremely angryo fol0owling a Qube engineer visit on the 23rd January I have been expecting a new Hub2 router to be delivered, 12 days so far and still waiting. What did the engineer report say to Plusnet.</P> <P>Why have I been ignored for all this time despite adding 4 responses to the ticket since the release from hold?</P> <P>What action do you propose to take in this case and when will it happen?</P> <P>I am most disappointed and extremely angry at being ignored for all this time!</P> <P>&nbsp;</P> <P>Evan Jones (Agedgopher)</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 05 Feb 2024 16:30:51 GMT https://community.plus.net/t5/Broadband/Open-Ticket-Not-Progressing/m-p/1957029#M363662 agedgopher 2024-02-05T16:30:51Z https://community.plus.net/t5/Broadband/Open-Ticket-Not-Progressing/m-p/1957152#M363688 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/42416">@agedgopher</a></SPAN> Thanks for taking my call and again I'm sorry we let you down but I'm glad I could get thing sorted for you. If you need anything else just give us a shout. All the best <SPAN style="background-color:rgb(255,255,255);color:rgb(45,51,56);font-size:13px;">Evan&nbsp;</SPAN></P> Tue, 06 Feb 2024 13:34:20 GMT https://community.plus.net/t5/Broadband/Open-Ticket-Not-Progressing/m-p/1957152#M363688 James30 2024-02-06T13:34:20Z