topic Re: New router slow upload sync in Broadband

New router slow upload sync

Scott6488 — Tue, 06 Feb 2024 09:40:46 GMT

Hi all, I've recently extended my contract and as part of this elected to have a new router. All is working as expected except I've got very slow upload sync (800kbs). When I've done the BT wholesale test, it is showing that the IP profile for the uploads is 20Mbs and while I've never achieved anything like this in the past, its usually been around 12-15Mbs, so 800kbs is a bit of a shock.

When I've checked the router status, it is showing upload sync as 800kbs.

Is this because of the new router or will a DLM reset assist?

P.S - Upload speeds are fine.

Re: New router slow upload sync

Anonymous — Tue, 06 Feb 2024 11:30:36 GMT

@Scott6488

"P.S - Upload speeds are fine."

Did you mean to say download speeds are fine? If not, then I'm confused.

Re: New router slow upload sync

Anonymous — Tue, 06 Feb 2024 11:50:58 GMT

@Scott6488 wrote:

... I've recently extended my contract and as part of this elected to have a new router.

Did you just 'extend' your contract, or did you also move from FTTC to SoGEA (i.e. opted to abandon your landline phone) ?

@Scott6488 wrote:

Is this because of the new router ... ?

What happens if you put the previous router back ? - does your upstream revert to what it was before ?

If the older router works as it used to, then the new router is likely to be faulty, otherwise you have a line fault.

@Scott6488 wrote:

will a DLM reset assist?

It might be worth running the Plusnet Broadband fault detector, to see if that can identify any issues

Re: New router slow upload sync

Scott6488 — Tue, 06 Feb 2024 11:51:42 GMT

Apologies, yes, download speeds appear to be fine

Re: New router slow upload sync

Scott6488 — Tue, 06 Feb 2024 12:03:55 GMT

Hi PlanetX, in answer to your questions:

I've just extended the contract so as far as I am aware, my package is showing as unlimited fibre.

I haven't tried to put the old router back in yet, I guess that will be my next move.

Re: New router slow upload sync

Scott6488 — Tue, 06 Feb 2024 12:26:49 GMT

I've quickly swapped over to the old router and the problem is the same. When looking at the sync speed on the router it is showing 800kbs and getting speeds of around 600kbs.

Re: New router slow upload sync

Anonymous — Tue, 06 Feb 2024 13:10:13 GMT

Try plugging either router in to the master phone socket's hidden "TEST" connector, and see if that makes a difference.

To access your "TEST socket", watch this video for instructions - YouTube : How to Connect into the Master Test Socket

Re: New router slow upload sync

Scott6488 — Tue, 06 Feb 2024 14:47:21 GMT

I've used your advise and contacted Plusnet using their text service. An engineer is booked for Saturday after trying a number of things with an agent. Thanks for the assistance.

Re: New router slow upload sync

Anonymous — Tue, 06 Feb 2024 16:19:23 GMT

Let us know what the engineer fixes, so we can help the next person with this issue.

Good luck for Saturday !

Re: New router slow upload sync

Scott6488 — Tue, 06 Feb 2024 16:20:56 GMT

Will do, thanks again.

Re: New router slow upload sync

Scott6488 — Sat, 10 Feb 2024 10:33:29 GMT

So the engineer has just been, did more or less the same testing I have done and said it isn't something within the house that is causing the problem. Says its strange that we are getting 40mb+ on downloads but only 700kbs on uploads

Re: New router slow upload sync

MatthewWheeler — Sat, 10 Feb 2024 13:51:52 GMT

Hi @Scott6488

It looks like your upload speeds are being restricted by DLM for some reason

I've requested a line reset to see if this increases it for you

Re: New router slow upload sync

Scott6488 — Sat, 10 Feb 2024 14:26:41 GMT

Matthew, that seems to have resoled the problem, upload speeds are back to how they used to be. Thank you

Re: New router slow upload sync

MisterW — Sat, 10 Feb 2024 14:33:47 GMT

One would question why the Openreach engineer didnt do a DLM reset whilst he/she was there ?

Commenting ' its strange that we are getting 40mb+ on downloads but only 700kbs on uploads ' doesnt seem very useful 🙄

Re: New router slow upload sync

RichardB — Sat, 10 Feb 2024 20:06:58 GMT

Could the "engineer" have been a Cube employee and not from Openreach?

It could explain the inability to diagnose the problem.

Re: New router slow upload sync

Scott6488 — Sat, 10 Feb 2024 20:12:33 GMT

Quite possibly, he didn't arrive in a Openreach van and said all he could do was report what he had found