topic Re: Serious issue with connection in Broadband

Serious issue with connection

moggies2 — Sun, 04 Feb 2024 01:00:30 GMT

Hi,
Since Wednesday night out internet speed as dropped through the floor. We are on full unlimited fibre but since midweek connection has dropped to around 1 to 1.9. can't do a thing. Have raised a case and problem was found. Personally I think there are other issues, maybe an earth problem also.

The speeds have been dropping since we got the service.and cause buffering issues quite a lot but now it's really bad

Regards

Re: Serious issue with connection

jab1 — Sun, 04 Feb 2024 07:10:18 GMT

@moggies2 If you have reported the issue, have you been offered an engineer visit? What Hub/router are you using?

Re: Serious issue with connection

willcutforth — Sun, 04 Feb 2024 11:40:07 GMT

@moggies2 I can see it has been raised and it's all external at the minute. We will keep an eye on it for you.

Re: Serious issue with connection

moggies2 — Sun, 04 Feb 2024 12:51:48 GMT

Thanks for update appreciated. Sky stream is useless at the moment 😬