topic New Deal Speed in Broadband

New Deal Speed

amuckelt32 — Wed, 31 Jan 2024 18:28:48 GMT

Why am I being offered a new deal that gives me an estimated download speed that is lower than my current service, current 65Mb offer 52Mb

Re: New Deal Speed

amuckelt32 — Wed, 31 Jan 2024 19:18:15 GMT

Also if I ask for a deal as a new customer at my address I'm offered a much higher guaranteed speed for £1 a montyh more than my deal!

Re: New Deal Speed

adamwalker — Sat, 03 Feb 2024 12:16:37 GMT

Hi there, do you know which fibre package you selected when that happened? - Adam

Re: New Deal Speed

amuckelt32 — Sat, 03 Feb 2024 16:27:04 GMT

On my deals it was a fibre package up to 52mb if I search for a package as a quote from the main page I was offerred up to 75mb for 25.99 instead of 24.99. My current package offers 66mb.

it's fairly accademic now as I'm terminating my contract early and moving to Zen.

Re: New Deal Speed

willcutforth — Sun, 04 Feb 2024 11:44:50 GMT

Thanks for the feedback though @amuckelt32 I really appreciate it. Will pass it on to the relevant team.