topic Re: My line stats in Broadband

My line stats

richard999 — Thu, 25 Jan 2024 21:51:40 GMT

I use to get a sync speed of 80/20 a few years back but both my download and upload speed have decreased over this time. I can kind of cope with the decreased download speed, but the upload speed is a pain (now about 7-8mbps). Please have a look at the stats below and let me know what you think:

# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 9191 Kbps, Downstream rate = 68060 Kbps
Bearer: 0, Upstream rate = 9096 Kbps, Downstream rate = 64853 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.3 6.1
Attn(dB): 11.9 0.0
Pwr(dBm): -2.8 -2.9
VDSL2 framing
Bearer 0
MSGc: -6 25
B: 243 238
M: 1 1
T: 0 59
R: 10 16
S: 0.1198 0.8357
L: 16961 2441
😧 1 1
I: 254 255
N: 254 255
Q: 8 0
V: 0 0
RxQueue: 51 0
TxQueue: 17 0
G.INP Framing: 18 0
G.INP lookback: 17 0
RRC bits: 0 24
Bearer 1
MSGc: 154 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 6.4000 0.0000
L: 40 0
😧 3 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 891851
OHFErr: 0 3
RS: 365504120 1065089
RSCorr: 54 17
RSUnCorr: 0 0
Bearer 1
OHF: 684264 0
OHFErr: 0 0
RS: 6842023 0
RSCorr: 0 0
RSUnCorr: 0 0

Retransmit Counters
rtx_tx: 18 0
rtx_c: 8 0
rtx_uc: 0 0

G.INP Counters
LEFTRS: 0 0
minEFTR: 64860 0
errFreeBits: 10870094 0

Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 1370744073 0
Data Cells: 95624161 0
Drop Cells: 0
Bit Errors: 0 0

Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 0 3
SES: 0 0
UAS: 232 232
AS: 10992

Bearer 0
INP: 47.00 0.00
INPRein: 0.00 0.00
delay: 0 0
PER: 0.00 12.37
OR: 0.01 20.04
AgR: 64919.38 9115.74

Bearer 1
INP: 4.50 0.00
INPRein: 4.50 0.00
delay: 3 0
PER: 16.06 0.01
OR: 79.68 0.01
AgR: 79.68 0.01

Re: My line stats

Baldrick1 — Fri, 26 Jan 2024 08:22:45 GMT

Moderator's note:
Post released from the automatic Spam Filter.

Re: My line stats

jab1 — Fri, 26 Jan 2024 08:32:17 GMT

@richard999 The original screenshots were much easier to read, but it appears the automatic spam filter messed them up.

From what I can see above, there doesn't appear to be anything untoward, but the DSL uptime seems to be missing?

If you are getting/have been getting drops there, then that could explain your reduced speeds, although the SNR values posted don't seem to suggest that has been happening.

Re: My line stats

richard999 — Fri, 26 Jan 2024 09:46:41 GMT

Sorry, i realised the web interface for my modem (HG612) seemed to be reporting an the line attenuation as the same figure as the output power so I provided the telnet values instead. The modem was recently reset to unlock the router so I could provide these values, but I'm not aware of any drops.

I did have a line issue a few years back where the speed was dropping and eventually I lost broadband completely. It turned out the wire to the master socket snapped off but after being repaired things were never back to how they were. I remember many year ago it was possible to reset the DSLAM but on talking to plus.net a year ago it seems this wasn't possible anymore.

I've also provided the broadband availability checker results below:

Going by the stats then does there seem to be a reason why my speeds have dropped, and is there anything i can get plus.net to do to resolve. Talking to them on the phone last time didn't get anywhere - all they said was that my master socket looked old. I think it's a MK3 VDSL faceplate.

Re: My line stats

jab1 — Fri, 26 Jan 2024 10:07:10 GMT

Which Router are you using with the HG612?

From the BTW checker you have provided, your speed is below the Handback threshold, so you have a valid reason to ask Plusnet to investigate.

Re: My line stats

richard999 — Fri, 26 Jan 2024 17:58:44 GMT

It's an ASUS RT-AX82U. I reported the fault via txt and it seems to have found a fault on the line. I've apparently got a Qube engineer coming out tomorrow. No details on what the fault is though, so may not even be related.

Thanks for the help. I'll post an update tomorrow.

Re: My line stats

jab1 — Fri, 26 Jan 2024 18:00:26 GMT

@richard999 A Qube engineer won't be able to fix a line fault - that is OpenReachs job.

Re: My line stats

richard999 — Fri, 26 Jan 2024 18:22:02 GMT

So what does a Qube engineer do?

Re: My line stats

jab1 — Fri, 26 Jan 2024 18:24:00 GMT

From what I understand, all they do is help you to optimise your own internal setup - they are not allowed to touch OR equipment.

Re: My line stats

richard999 — Fri, 26 Jan 2024 18:32:13 GMT

If that's true I'll be leaving plus.net. They text me to say there is a fault on the line, so if they're not sending someone to fix that, this is just a waste of my time. I've got Virgin FTTP being installed in my street at the moment, so this was basically the last chance to resolve before switching.

Re: My line stats

jab1 — Fri, 26 Jan 2024 18:34:16 GMT

It is true, believe me, and why they are sending Qube for an OpenReach fault is beyond me.

Re: My line stats

richard999 — Fri, 26 Jan 2024 21:14:13 GMT

I spoke to Plus.net about this and they've now cancelled the Qube engineer and have sent out an OpenReach one instead. Thanks for the help.

Re: My line stats

jab1 — Fri, 26 Jan 2024 21:17:01 GMT

Makes sense - I'm at a total loss as to why they thought Qube could do anything about an Openreach issue!

Re: My line stats

richard999 — Sat, 27 Jan 2024 18:30:30 GMT

So the Openreach guy has a look at the line today. He said he couldn't find an issue with the line up to outside the house, but as I have covid he didn't want to come into the house. He seemed to make it out that he didn't do anything, but my upload sync speed has improved. Apparently another engineer will be coming out when I'm better.

He said Plus.net report a bridge tap issue on my line, which from the way he explains it means something relating to an extension socket issue. My line comes into the house and then has a jelly crimp extending the line to the living room, where the master socket is with a VDSL faceplate and a VDSL extension.

New stats below:

# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 2
Last initialization procedure status: 0
Max: Upstream rate = 19549 Kbps, Downstream rate = 66468 Kbps
Bearer: 0, Upstream rate = 19402 Kbps, Downstream rate = 63278 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.3 6.1
Attn(dB): 21.7 0.0
Pwr(dBm): 6.8 6.8
VDSL2 framing
Bearer 0
MSGc: -6 13
B: 243 238
M: 1 1
T: 0 64
R: 10 16
S: 0.1228 0.3922
L: 16549 5202
😧 1 1
I: 254 255
N: 254 255
Q: 8 0
V: 0 0
RxQueue: 51 0
TxQueue: 17 0
G.INP Framing: 18 0
G.INP lookback: 17 0
RRC bits: 0 24
Bearer 1
MSGc: 154 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 6.4000 0.0000
L: 40 0
😧 3 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 1855615
OHFErr: 0 0
RS: 377685712 2775001
RSCorr: 11 1
RSUnCorr: 0 0
Bearer 1
OHF: 724669 0
OHFErr: 0 0
RS: 7246070 0
RSCorr: 0 0
RSUnCorr: 0 0

Retransmit Counters
rtx_tx: 70513 0
rtx_c: 430 0
rtx_uc: 89512 0

G.INP Counters
LEFTRS: 22 0
minEFTR: 63269 0
errFreeBits: 479886847 0

Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 1416446794 0
Data Cells: 98798195 0
Drop Cells: 0
Bit Errors: 0 0

Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 23 13
SES: 23 0
UAS: 1059 1036
AS: 11641

Bearer 0
INP: 49.00 0.00
INPRein: 0.00 0.00
delay: 0 0
PER: 0.00 6.29
OR: 0.01 24.13
AgR: 63342.42 19426.51

Bearer 1
INP: 4.50 0.00
INPRein: 4.50 0.00
delay: 3 0
PER: 16.06 0.01
OR: 79.68 0.01
AgR: 79.68 0.01

Bitswap: 0/0 0/0

Total time = 1 days 23 hours 44 min 36 sec
FEC: 7042 105
CRC: 1285 16
ES: 23 13
SES: 23 0
UAS: 1059 1036
LOS: 2 0
LOF: 22 0
LOM: 4 0
Latest 15 minutes time = 14 min 36 sec
FEC: 7 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 0 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 23 hours 44 min 36 sec
FEC: 6724 39
CRC: 1285 4
ES: 23 4
SES: 23 0
UAS: 827 804
LOS: 2 0
LOF: 22 0
LOM: 4 0
Previous 1 day time = 24 hours 0 sec
FEC: 318 66
CRC: 0 12
ES: 0 9
SES: 0 0
UAS: 232 232
LOS: 0 0
LOF: 0 0
LOM: 0 0
Since Link time = 3 hours 14 min 1 sec
FEC: 11 1
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0

Re: My line stats

greygit1 — Sun, 28 Jan 2024 23:45:50 GMT

An OR engineer may not be directly employed by BT.

Re: My line stats

jab1 — Mon, 29 Jan 2024 06:24:10 GMT

OPENREACH engineers are directly employed by Openreach - a BT Group company, but they do use sub-contractors - Kellys and M J Quinn, who's engineers are approved to OR standards.