A Snails Pace

Catnip — Sun, 21 Jan 2024 04:29:30 GMT

I'd like advice on the cause of my painfully slow internet speed?

Re: A Snails Pace

jab1 — Sun, 21 Jan 2024 07:25:00 GMT

Welcome to the forums, @Catnip . You obviously have a major problem there, so:-

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

topic A Snails Pace in Broadband

A Snails Pace

Re: A Snails Pace