topic Re: bad service, bad speed in Broadband

bad service, bad speed

jacka89 — Wed, 03 Jan 2024 18:18:56 GMT

what the actual f*** is wrong with my connection?? I forgot to renew my contract and wasn't offered to renew it for some reason? Waited a few months and recently renewed it. I've gone from a solid 67meg download to not even getting 15meg what is this?? When my contract ended i was put on the basic broadband package which is i think around 18meg download paying £35 per month and now im back in contract for the 66meg download speed and not even getting half of that!

Re: bad service, bad speed

MisterW — Wed, 03 Jan 2024 18:33:29 GMT

When my contract ended i was put on the basic broadband package

the package is not changed when your contract ends. You just move to a rolling 30 day contract on your existing package at the out of contract price. I

It sounds like you have a fault, have you raised a speed fault ?

Re: bad service, bad speed

jacka89 — Wed, 03 Jan 2024 18:36:39 GMT

how would i do that? and please dont say i need to ring a call center...

Re: bad service, bad speed

MisterW — Wed, 03 Jan 2024 18:39:19 GMT

https://www.plus.net/help/report-a-problem/broadband/

Re: bad service, bad speed

jacka89 — Wed, 03 Jan 2024 18:39:43 GMT

and no i wasn't put onto a rolling price for the same contract i checked, it said i had the basic package (12-18) but was paying £35 which i think is still way too high for those speeds considering its 26 or so pounds for no contract (12-18)

Re: bad service, bad speed

jacka89 — Wed, 03 Jan 2024 18:48:00 GMT

by text isn't working and no other way shown to contact them

Re: bad service, bad speed

MisterW — Wed, 03 Jan 2024 18:51:42 GMT

In that case you'll need to call customer services -0800-432-0200

Re: bad service, bad speed

MatthewWheeler — Thu, 04 Jan 2024 10:44:11 GMT

Hi @jacka89

I can see you managed to report this via text in the end and we've found a external fault.

As soon as we know more we'll be in touch

Re: bad service, bad speed

jacka89 — Wed, 10 Jan 2024 12:36:19 GMT

i got a call from plusnet yesterday id imagine it was to let me know at some point i might have an outage or the problem will be sorted sometime soon?

Re: bad service, bad speed

adamwalker — Wed, 10 Jan 2024 12:40:43 GMT

Hi there @jacka89 I've just checked your account and can see we need to book an engineer visit with you. Please take a look here when you can and give me a shout if you have any questions: https://www.plus.net/wizard/?p=view_question&id=239320877

Adam

Re: bad service, bad speed

jacka89 — Wed, 10 Jan 2024 12:41:14 GMT

right so ive just checked speedtest, its better but still not what it should be. getting around 30 mb d/l right now, i know i should get a minimum speed but i dont see how that would be half of what it was before in offpeak hours