topic Re: Wireless connection issue in Broadband

Wireless connection issue

Noumenalism — Mon, 25 Dec 2023 03:30:10 GMT

Hi!
Can anyone advise why the wireless connection from my BT keeps dropping off when my daughter is online gaming? Additionally, it may be unrelated, but my printer has decided to stop printing wirelessly from my laptop.
Many thanks in advance for replies.
Attempting to diagnose any problems I came up with this:

Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: FAIL

It's probably unrelated but I'm no great techno

Re: Wireless connection issue

Anonymous — Mon, 25 Dec 2023 09:05:04 GMT

@Noumenalism

Can anyone advise why the wireless connection from my BT keeps dropping off when my daughter is online gaming?

Are you a BT Broadband customer, or Plusnet? If the former, the BT Customer forums are here:

https://community.bt.com

Re: Wireless connection issue

Anonymous — Mon, 25 Dec 2023 11:02:05 GMT

@Noumenalism wrote:

... ... the wireless connection from my BT keeps dropping off

What is a "BT" ? - BlueTooth ?

@Noumenalism wrote:

... ... why the wireless connection from my BT keeps dropping off when my daughter is online gaming?

What are the symptoms ?

Does the wireless indicator show a disconnection ?, or does the wireless remain connected but the traffic stalls ?

@Noumenalism wrote:

... ... when my daughter is online gaming?

Does she have a wired Ethernet connection ?

What is she playing on ? - a console, a PC - and if a PC is it a program or using a web browser ?

@Noumenalism wrote:

Test the connection to your ADSL service provider

Are you definitely on ADSL, and not FTTC or full fibre ?

@Noumenalism wrote:

Attempting to diagnose any problems

Try this -

Using a WIRED connection, when NOBODY is using your internet, run this test - https://www.waveform.com/tools/bufferbloat

Then post back here a screenshot, showing the "Bufferbloat Grade", "Latency", and "Speed" results

@Noumenalism wrote:

... ... my printer has decided to stop printing wirelessly from my laptop.

What printer is it ?

Check the manufacturers website, and install the latest printer firmware, and updated printer drivers for your PC etc.

Then try resetting the printer back to factory settings, and then re-installing as if it was new.