topic Re: Router flashing red in Broadband

Router flashing red

stephen6 — Wed, 20 Dec 2023 11:16:26 GMT

My router has started flashing red this morning, so getting no internet. I did a reboot and a factory reset but neither worked. Did the text service and they confirmed there is an incident in my local area. However, it has been more than 30 mins and no further calls or texts.

The expected fix is 22/12/2023 by 5pm. So nearly 3 days at worst case scenario. I work from home so need the broadband in order to do my job. So I am unable to work now and no idea what else to do. I also don't have enough data to use a personal hotspot on my phone.

Re: Router flashing red

MisterW — Wed, 20 Dec 2023 13:49:14 GMT

Many people consider broadband as almost an essential service these days, unfortunately that doesn't include Openreach!

The expected fix is 22/12/2023 by 5pm. So nearly 3 days at worst case scenario.

That's OR's normal expected repair time, it may well be fixed before that but it's not a guaranteed fix time I'm afraid.

You should get compensation if its not fixed within the expected time, unless its an MSO (Major service outage) but if you need broadband for work then you probably ought to think about some backup plan. If you've got decent 4g or 5g coverage then think about a sim plan where you could add extra data allowance instantly and use a phone as a hotspot.

Re: Router flashing red

MatthewWheeler — Thu, 21 Dec 2023 13:23:22 GMT

Hi @stephen6

I'm sorry to hear this happened.

It looks like things came back on around 12:20pm yesterday and my tests aren't showing a issue anymore.

Is all working okay now?