Flashing red

Laurad18d — Wed, 20 Dec 2023 05:50:30 GMT

My internet is flashing red and I have no internet. Please how can I fix this quickly?

Thanks

Re: Flashing red

jab1 — Wed, 20 Dec 2023 07:00:31 GMT

@Laurad18d Try rebooting the Hub - hold a paper clip or similar in the reset hole until the light turns green, release and wait until it goes blue.

If that doesn't work:-

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Re: Flashing red

MatthewWheeler — Wed, 20 Dec 2023 16:55:24 GMT

Hi @Laurad18d

I can see our support team has been contacted and a engineer has been booked for tomorrow

If you're still having issues after the visit let us know

topic Flashing red in Broadband

Flashing red

Re: Flashing red

Re: Flashing red