topic Disconnection Issues in Broadband

Disconnection Issues

imitch — Fri, 15 Dec 2023 19:55:21 GMT

Over the last 2 days I have had problems with intermittant disconnection

Before that I had no problems

This afternnoon/evening it has been on and off like a YO-Yo

I have tried rebooting and the phone line seems to be OK

Can you shed any light on the problem

Thansk

Re: Disconnection Issues

jab1 — Fri, 15 Dec 2023 20:01:35 GMT

@imitch Welcome to the forums.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Re: Disconnection Issues

wufer — Sat, 16 Dec 2023 13:27:13 GMT

So im not the only one

Re: Disconnection Issues

jab1 — Sat, 16 Dec 2023 13:28:36 GMT

Follow the suggestions above, @wufer