topic Re: New fibre connection in Broadband

New fibre connection

Josibradley — Fri, 15 Dec 2023 10:53:35 GMT

Just recently got plusnet fibre broadband works great all connections ok except daughter tried to connect her works computer today and it won’t connect. It goes through the motions to connect then says No internet secured so looks like connections has gone through but saying it has no internet
Anyon got any ideas all other devices are fine

Re: New fibre connection

Anonymous — Fri, 15 Dec 2023 15:35:00 GMT

My guess would be that your daughter's "works computer" is connecting to the internet via a VPN ?

As you are either new to Plusnet, or because you upgraded to 'fibre', it is not unknown for Plusnet's server side firewall setting to get altered (on an account change/upgrade) to "High" (i.e. maximum protection), which unfortunately will block a VPN connection.

To check this,

then use this link to navigate to the "Broadband Firewall"

If it's not set "Low" already, change the firewall level to "Low", and then reboot your router for the change to occur.

The "Low" setting should allow a VPN to connect from your home network.

Re: New fibre connection

Baldrick1 — Fri, 15 Dec 2023 16:14:37 GMT

I didn't think that the Plusnet server firewall was included on new accounts?

Re: New fibre connection

jab1 — Fri, 15 Dec 2023 16:15:11 GMT

It isn't, @Baldrick1 .