topic Router keeps dropping out and flashing orange in Broadband

Router keeps dropping out and flashing orange

Jamie9 — Mon, 20 Nov 2023 09:43:53 GMT

I've been with Plusnet for over a year and I've never had any issues with my broadband until about 10 days ago when the router started intermittently dropping out and flashing orange.

It's been happening daily since then with the internet dropping out multiple times a day. Sometimes it will reconnect and turn blue only to start flashing orange again after a minute or two.

It can go hours without any drop outs so I'm not really sure what the problem could be. I did try resetting the router but that doesn't seem to have helped as it went out for over an hour yesterday evening.

Any advice would be really appreciated

Re: Router keeps dropping out and flashing orange

jab1 — Mon, 20 Nov 2023 09:58:24 GMT

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Re: Router keeps dropping out and flashing orange

Jamie9 — Mon, 20 Nov 2023 10:07:10 GMT

Thank you for the advice. I don't have a landline phone so I'll have to go and buy one to test it.

Re: Router keeps dropping out and flashing orange

jab1 — Mon, 20 Nov 2023 10:09:25 GMT

Just use the second link in that case - although a cheap corded handset is useful IF you are not on a SoGEA product.