topic Re: Banded? in Broadband

Banded?

redsox9 — Thu, 09 Nov 2023 09:23:45 GMT

I reported a fault to BT on Oct 23 because of broadband connection drop-outs and noise on the quiet line test. An OpenReach engineer came two days later and said three other houses on my street had reported a similar problem. He tested my interior connections and left. BT texted two hours later that the fault had been fixed. My broadband has been stable for the last three weeks. I presume the training period has ended but the download speed is way below what I was getting before the fault. Here are the stats before the problem:
ADSL Link Downstream Upstream
Connection Speed 20246 kbps 1087 kbps
Line Attenuation 22 db 4 db
Noise Margin 3 db 6 db

The latest stats from my Netgear router after a reboot and the BT Performance Test are attached. Can you or any of your mates help?

Re: Banded?

MisterW — Thu, 09 Nov 2023 09:36:40 GMT

@redsox9 your downstream SNR is way too high, you need a DLM reset after the fault being fixed.

You say you reported the fault to BT , so Im guessing that your line rental is with BT and your BB with Plusnet. That means the fault was treated as a voice fault and so the Openreach engineer wouldnt have been able to request a DLM reset via BT.

Re: Banded?

willcutforth — Thu, 09 Nov 2023 10:01:21 GMT

@redsox9 Like the Flash I have been quick on this one as well for you. The reset has been popped through. Technically I'm supposed to follow through the trouble-shooter but I am a troublemaker who can't be tamed.

Let us know how it goes.

Re: Banded?

redsox9 — Thu, 09 Nov 2023 10:19:32 GMT

Thanks for the reset, Will. That was quick. My stats look back to normal. See attached.

Re: Banded?

willcutforth — Thu, 09 Nov 2023 10:40:44 GMT

Awesome, glad to hear it! Let me know if you need me to do anything else