topic No internet connection in Broadband

No internet connection

Tomleeder — Tue, 07 Nov 2023 09:30:38 GMT

Lost WiFi connection last night and can’t get it back tried everything recommend on the help page and still no luck

Re: No internet connection

willcutforth — Tue, 07 Nov 2023 09:59:57 GMT

I'm here @Tomleeder ! All caffeinated up and ready to go! Sorry to hear you are having issues with the broadband, has anything changed in the property at all? Can you pop over some pics so our lovely superusers and myself can help you as the line test says it could be a home set up issue.

Re: No internet connection

Tomleeder — Tue, 07 Nov 2023 10:20:07 GMT

Nothing has changed in the house has been working fine for the last 2 years

Re: No internet connection

willcutforth — Tue, 07 Nov 2023 10:32:34 GMT

Glad nothing has changed! Which telephone socket do you have? If you're not sure, please can you check on What type of master socket have I got? | BT Help ?

Are you using the Plusnet router as well?

Re: No internet connection

Tomleeder — Tue, 07 Nov 2023 11:06:29 GMT

We have the single socket one with the micro filter.
Yeah we are using the Plusnet hub 2 router

Re: No internet connection

jab1 — Tue, 07 Nov 2023 11:10:48 GMT

@Tomleeder Is it possible to post your current version of these three Hub pages, please?

Re: No internet connection

Tomleeder — Tue, 07 Nov 2023 11:49:07 GMT

Sorry but how would I find that information please ?

Re: No internet connection

jab1 — Tue, 07 Nov 2023 11:50:35 GMT

Log into the Hub and navigate to the requested pages?