topic Re: Orange flashing hub 2 in Broadband

Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 07:45:20 GMT

Hello,
Not a newbie to PlusNet as I've had broadband with them before but am a newbie to their fibre broadband.
On my hub 2 set up, all cables plugged in correctly but the router is showing an orange flashing light.
I'm at a loss how to fix this as I'm not that savvy with different kind of set ups.
Any suggestions please?
Thank you.

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 08:19:06 GMT

@Free_My_Soul Welcome to the forum.

I this your first attempt to connect, or have you previously had a connection and lost it? I'm wondering if you are not yet connected.

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 08:50:16 GMT

Thank you very much 😊
I activated it yesterday so first time to connect.

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 08:51:42 GMT

OK - so have you had notification from Plusnet that your account is live?

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 08:53:42 GMT

I had an email on Tuesday saying my broadband is now up and running.

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 08:56:30 GMT

OK - try rebooting the Hub. Push a paper clip or similar into the reset hole on the rear and release once the light goes green, then wait for it to settle.

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 10:47:37 GMT

Did the reboot but nope, still orange flashing light

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 10:50:13 GMT

Last thought, before I suggest calling Plusnet - what username is showing on the Hub?

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 11:39:11 GMT

I have no idea, sorry

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 11:41:45 GMT

Log into your Hub, navigate to the page below - it will show on there.

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 11:46:27 GMT

Setup@plusdsl.net

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 11:49:42 GMT

Try changing it to 'yourusername@plusdsl.net' and enter your PN password, where 'yourusername' is the one you chose when setting up the account.

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 11:51:26 GMT

Is it my password or PlusNet's?

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 11:54:15 GMT

It is the one associated with your account, which, again, you will have chosen when setting up the account.

Re: Orange flashing hub 2

MisterW — Thu, 19 Oct 2023 12:13:56 GMT

@jab1 it wont make any difference I'm afraid, if there's no DSL sync!, as indicated by the flashing orange light.

@Free_My_Soul how is your Hub connected to the phone line ?

Are you connected to the Master socket ?

Do you have a dual DSL / Phone master socket ? or are you using a DSL filter ?

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 12:17:55 GMT

@MisterW Just realised that. @Free_My_Soul Are all your cables pushed fully home?

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 14:56:16 GMT

Still orange flashing light after I've changed the username & password

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 14:58:40 GMT

I'm not on a phone line. I ordered a fibre broadband without phone line. Using the filter & not quite sure what master socket you mean

Re: Orange flashing hub 2

jab1 — Thu, 19 Oct 2023 14:59:04 GMT

Have you checked all your cables are fully seated? I suggest you take them out and ensure they are pushed in until you hear them click. If that doesn't solve the problem, call Plusnet

Re: Orange flashing hub 2

Free_My_Soul — Thu, 19 Oct 2023 14:59:29 GMT

Yes all in correctly