topic Re: Every Monday I lose connection in Broadband

Every Monday I lose connection

Warius — Sun, 15 Oct 2023 23:12:03 GMT

I’m a student living in a rented place so idk the exact details of my plan.
But every Monday morning starting from like 1am to 3am varyingly the Wifi stops giving a connection but you can still connect to it but trying to search or watch YouTube doesn’t work. Idk what’s wrong with it because it does it regularly every Monday early morning

Re: Every Monday I lose connection

jab1 — Mon, 16 Oct 2023 06:25:46 GMT

@Warius This sounds like either OpenReach maintenance, or renewal of your broadband lease.

Are you able to post the output from your routers Error Log?

Re: Every Monday I lose connection

Warius — Mon, 16 Oct 2023 15:11:04 GMT

I think this is the right thing.

01:18:24, 16 Oct.

LAN [DEL] ARP 192.168.1.137 with 50:2f:9b:aa:6b:85 from br0

01:18:22, 16 Oct.

5G client Mac: 50:2F:9B:AA:6B:85 Deauthentications (Reason:Unspecified)

01:12:37, 16 Oct.

Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->6673, internal ports: 6672, internal client: 192.168.1.219

01:11:49, 16 Oct.

NTP synchronization success

01:11:49, 16 Oct.

NTP Server: ntp.plus.net

01:11:36, 16 Oct.

NTP synchronization start

01:04:09, 16 Oct.

DHCP device Connected: 192.168.1.120, e2:2c:98:ab:10:27, unknown

01:04:09, 16 Oct.

5G Client associate from e2:2c:98:ab:10:27 (IP=192.168.1.120) RSSI=-71, Rate=520Mbps, host

01:04:09, 16 Oct.

LAN [ADD] ARP 192.168.1.120 with e2:2c:98:ab:10:27 from br0(wl0)

01:04:09, 16 Oct.

ARP [add] br0(wl0) 192.168.1.120 e2:2c:98:ab:10:27

01:04:08, 16 Oct.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

01:04:08, 16 Oct.

Receive a DHCP request

00:52:27, 16 Oct.

Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->6673, internal ports: 6672, internal client: 192.168.1.219

00:47:19, 16 Oct.

ARP [del] br0 192.168.1.217 58:96:1d:cc:b6:9a

00:47:03, 16 Oct.

DHCP device Disconnected: 192.168.1.217, 58:96:1d:cc:b6:9a, LAPTOP-NBOAMUSG

00:47:03, 16 Oct.

LAN [DEL] ARP 192.168.1.217 with 58:96:1d:cc:b6:9a from br0

00:47:02, 16 Oct.

5G client Mac: 58:96:1D:CC:B6:9A Deauthentications (Reason:Unspecified)

00:32:22, 16 Oct.

ARP [del] br0 192.168.1.120 e2:2c:98:ab:10:27

00:31:44, 16 Oct.

DHCP device Disconnected: 192.168.1.120, e2:2c:98:ab:10:27, unknown

00:31:44, 16 Oct.

LAN [DEL] ARP 192.168.1.120 with e2:2c:98:ab:10:27 from br0

00:30:25, 16 Oct.

DHCP device Connected: 192.168.1.213, c2:9f:36:69:29:f8, unknown

00:30:25, 16 Oct.

5G Client associate from c2:9f:36:69:29:f8 (IP=192.168.1.213) RSSI=-79, Rate=175Mbps, host

00:30:24, 16 Oct.

LAN [ADD] ARP 192.168.1.213 with c2:9f:36:69:29:f8 from br0(wl0)

00:30:24, 16 Oct.

ARP [add] br0(wl0) 192.168.1.213 c2:9f:36:69:29:f8

00:30:24, 16 Oct.

Receive a DHCP request

00:30:19, 16 Oct.

Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->6673, internal ports: 6672, internal client: 192.168.1.219

00:09:13, 16 Oct.

Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->6673, internal ports: 6672, internal client: 192.168.1.219

00:06:06, 16 Oct.

ARP [del] br0 192.168.1.213 c2:9f:36:69:29:f8

00:05:54, 16 Oct.

DHCP device Disconnected: 192.168.1.213, c2:9f:36:69:29:f8, unknown

00:05:54, 16 Oct.

LAN [DEL] ARP 192.168.1.213 with c2:9f:36:69:29:f8 from br0

00:05:40, 16 Oct.

ARP [del] br0 192.168.1.112 62:43:45:fa:66:6e

00:05:18, 16 Oct.

DHCP device Disconnected: 192.168.1.112, 62:43:45:fa:66:6e, unknown

00:05:17, 16 Oct.

LAN [DEL] ARP 192.168.1.112 with 62:43:45:fa:66:6e from br0

00:00:02, 16 Oct.

DoS(Port Scanning): IN=ppp1 OUT= MAC= src=219.77.8.193 DST=89.241.142.177 LEN=60 TOS=0x00 PREC=0x00 TTL=54 ID=29909 PROTO=TCP SPT=40161 DPT=10651 WINDOW=0 RES=0x00 URG ACK PSH RST SYN FIN URGP=65521 MARK=0x8000000

00:00:02, 16 Oct.

DoS(Spoofing): IN=ppp1 OUT= MAC= src=219.77.8.193 DST=89.241.142.177 LEN=60 TOS=0x00 PREC=0x00 TTL=54 ID=29909 PROTO=TCP SPT=40161 DPT=10651 WINDOW=0 RES=0x00 URG ACK PSH RST SYN FIN URGP=65521 MARK=0x8000000

00:00:02, 16 Oct.

23:53:07, 15 Oct.

Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->6672, internal client: 192.168.1.137

23:46:41, 15 Oct.

Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->6672, internal ports: 6672, internal client: 192.168.1.137

23:46:26, 15 Oct.

ARP [add] br0(wl1) 192.168.1.213 c2:9f:36:69:29:f8

23:46:14, 15 Oct.

DHCP device Connected: 192.168.1.213, c2:9f:36:69:29:f8, unknown

23:46:14, 15 Oct.

LAN [ADD] ARP 192.168.1.213 with c2:9f:36:69:29:f8 from br0(wl1)

23:26:27, 15 Oct.

Port forwarding rule deleted via UPnP/TR064. Protocol: UDP, external ports: any->6672, internal client: 192.168.1.137

23:15:56, 15 Oct.

DHCP device Connected: 192.168.1.213, c2:9f:36:69:29:f8, unknown

23:15:56, 15 Oct.

LAN [ADD] ARP 192.168.1.213 with c2:9f:36:69:29:f8 from br0(wl0)

23:15:56, 15 Oct.

ARP [add] br0(wl0) 192.168.1.213 c2:9f:36:69:29:f8

23:15:35, 15 Oct.

DHCP device Disconnected: 192.168.1.213, c2:9f:36:69:29:f8, unknown

23:15:35, 15 Oct.

LAN [DEL] ARP 192.168.1.213 with c2:9f:36:69:29:f8 from br0

23:15:33, 15 Oct.

2.4G client Mac: C2:9F:36:69:29:F8 Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)

Re: Every Monday I lose connection

jab1 — Mon, 16 Oct 2023 15:22:07 GMT

@Warius Not quite what I expected, to be honest. How many devices do you have connected (wired/wireless) to the router, and do you know what they are - you seem to have a few.

Also, have you added any port forwarding rules?

To be honest, I don't have the knowledge to interpret that log, beyond what I have said above, but maybe if I tag @Dan_the_Van , he may be able to throw some light on what is happening there, when he logs on.

Re: Every Monday I lose connection

Dan_the_Van — Mon, 16 Oct 2023 16:05:35 GMT

@Warius

I could be having a bad day, are you sure you're a plusnet customer?

There three messages in your log file which start

00:00:02, 16 Oct. DoS(Port Scanning): IN=ppp1 OUT= MAC= src=219.77.8.193 DST=89.241.142.177

00:00:02, 16 Oct. DoS(Spoofing): IN=ppp1 OUT= MAC= src=219.77.8.193 DST=89.241.142.177

src (source) - this is the device performing the scan

DST - this is the destination IP address DST=89.241.142.177

answer for nslookup is - Name: host-89-241-142-177.as13285.net Address: 89.241.142.177

The ISP for this IP address shows a Opal DSL

https://www.ipqualityscore.com/asn-details/AS13285/talktalk-communications-limited

What Hub are you using?

The way we can be sure who your ISP is by confirming the broadband username for plusnet it would be <yourusername>@plusdsl.net

As I say I could be having a bad day!

Re: Every Monday I lose connection

Warius — Mon, 16 Oct 2023 16:07:55 GMT

theres three of us with with a phone and a computer of some form at least, im pretty sure none of us have messed with any settings or port forwarding rules. idk whats wrong with it, only that it happens on the same day around the same time every week.

Re: Every Monday I lose connection

jab1 — Mon, 16 Oct 2023 16:08:00 GMT

Thanks, Dan. Way off my pay-scale, but it looks like the OP is with TT?

Re: Every Monday I lose connection

corringham — Mon, 16 Oct 2023 16:19:25 GMT

@Warius, I suspect that a routine reboot is scheduled weekly at a time that the ISP (TalkTalk?) expects there to be least chance of disruption - for most people the broadband won't be in use in the early hours. It sounds as if your router itself doesn't reboot, so it probably at the cabinet/exchange - they probably do software updates and configuration changes weekly.

Re: Every Monday I lose connection

Warius — Mon, 16 Oct 2023 16:49:24 GMT

My router is definitely plusnet, i get my internet through a unihomes bills thing so maybe through that im signed up with a differnet place but using a plusnet router?
Model number GRV9517UWAC34-A.
Ill try and have a look at the actual internet thing i have to try and see who im with definitely if im apparently not with plusnet.
If its at the cabinent exchange i assume theres nothing i can do?

Re: Every Monday I lose connection

Dan_the_Van — Mon, 16 Oct 2023 17:25:29 GMT

@Warius

it would be interesting to see what the hub two says about your broadband connection.

Click on http://192.168.1.254 (this is the default IP Address for the hub) navigate to >Advanced settings >Broadband

Take a screen shot, for security reasons obscure the broadband username but confirm it is <yourusername>@plusdsl.net

Hopefully we can get to cause of the Monday disconnects.

Dan.

Re: Every Monday I lose connection

greygit1 — Mon, 16 Oct 2023 19:03:26 GMT

Opal is (now) TalkTalk Business.

(note - Utility Warehouse use TalkTalk as their networking provision - or they used to when I had UW as a provider).

Re: Every Monday I lose connection

jab1 — Mon, 16 Oct 2023 19:07:52 GMT

@greygit1 Thanks for that info, However, the OP is signed up to Plusnet -looking at the model number of the Hub they are using, but they are signed up via unihomes - not Utility Warehouse.

Re: Every Monday I lose connection

greygit1 — Mon, 16 Oct 2023 21:51:34 GMT

From the log posted, the IP associated with the OP is assigned to an Opal/TalkTalk business block of addresses. The Op said they has a Plusnet 'badged' router. The OP also stated that the billing was via unihomes.

I haven't the foggiest how unihomes do their stuff. It is a business operating within the student house rental market.

Re: Every Monday I lose connection

Warius — Tue, 17 Oct 2023 00:46:03 GMT

So my username is @plusdsl.net.

Re: Every Monday I lose connection

jab1 — Tue, 17 Oct 2023 06:45:44 GMT

@greygit1 wrote:

From the log posted, the IP associated with the OP is assigned to an Opal/TalkTalk business block of addresses. The Op said they has a Plusnet 'badged' router. The OP also stated that the billing was via unihomes.

I haven't the foggiest how unihomes do their stuff. It is a business operating within the student house rental market.

I agree it looks like that - re the OP's IP - but if they have the model Hub they quote, it is a PN hub, and will only operate on the BT Group (BT/PN/EE) network. The Hub supplied by TT is totally different, and again locked to TT.

Re: Every Monday I lose connection

Dan_the_Van — Tue, 17 Oct 2023 07:17:42 GMT

@Warius

I was looking for you to post the full information from the hub broadband page obscuring your username, sorry if I was not clear. Please post these details

Edit: it would be helpful export the technical Log >Event Log as a text file and attach to your next post.

Advanced settings >Technical Log > Event Log >Export

Re: Every Monday I lose connection

MisterW — Tue, 17 Oct 2023 08:42:28 GMT

I haven't the foggiest how unihomes do their stuff

There's a thread here https://community.plus.net/t5/My-Order/Issue-Upgrading-To-SuperFast-Fibre-Optic/td-p/1826010/page/3 which gives some insight into how unihomes operate. If that's typical, then I'm afraid it doesn't bode well...

Re: Every Monday I lose connection

greygit1 — Tue, 17 Oct 2023 20:25:37 GMT

Which is why it's a bit of a conundrum

Re: Every Monday I lose connection

edwh — Wed, 18 Oct 2023 13:10:14 GMT

A TTB “fibre” connection I oversee doesn’t need a username and password and it doesn’t self-restart periodically.

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

The non-TTB router I use won’t let me leave the username and password blank but it doesn’t matter what I enter, the service always connects. Maybe the OP’s service is ignoring the @plusdsl credentials and just working. Perhaps the OP could sign in to the member centre with the Plusnet credentials and see what service they are supposed to have? Or maybe this is bundled and concealed through Unihomes.

Re: Every Monday I lose connection

jab1 — Wed, 18 Oct 2023 13:14:43 GMT

@edwh A good thought, but if the OP has a PN Hub, the chances are they will have a PN connection - the kit BT/PN/EE supply will only work on a connection to one of their services - i.e. won't work on TalkTalk.