topic Re: Speed reset please in Broadband

Speed reset please

Feek — Mon, 16 Oct 2023 20:57:39 GMT

Hi,

I've been a Plusnet member for years - I'm also a radio ham and there's often a lot of RF floating around in my shack.

When I first signed up, I'd be connected at 74/19 and generally always get a download around 72.

Now I see I'm connected at 67/19 and barely getting around 55 download. I've had issues with RF causing the internet to drop from time to time and so I think that the system has gradually reduced my speed.

Is it possible to get a reset so that the system can re-learn my speed please? Hopefully that'll push things back to how they were.

Thanks.

Re: Speed reset please

MatthewWheeler — Tue, 17 Oct 2023 09:52:58 GMT

Hi @Feek

Our tests are showing something known as a bridge tap which might not be helping matters either.

Can you confirm the make of phone socket you have at the moment?

Re: Speed reset please

Feek — Tue, 17 Oct 2023 10:02:32 GMT

Hello Matthew,

Here's the socket I'm connected to, I believe it's the master.

Thanks.

Re: Speed reset please

MatthewWheeler — Tue, 17 Oct 2023 10:50:15 GMT

Thanks for that @Feek

Are you able to unscrew the two screws on the bottom half of the faceplate?

If you can do that you should be able to pull the bottom half away which should expose another socket.

Once you've done that could you connect the router to that socket?

Re: Speed reset please

Feek — Tue, 17 Oct 2023 11:02:03 GMT

Sure, that was done at 11:57 and I'm back connected now. Router is still showing 19,999 / 66,990 Kbps and a speedtest is reporting 55/15 ish.

Thanks.

Re: Speed reset please

willcutforth — Wed, 18 Oct 2023 10:53:36 GMT

Thanks for getting back to us there. Yeah the speed from our side is showing the same and it is below the minimum guaranteed. We are going to need to get an engineer out. When would you be free for one?

Re: Speed reset please

Feek — Thu, 19 Oct 2023 07:31:26 GMT

@willcutforth Oh that's good. Well, it's not good that it's slow but it's good that it can be addressed by an engineer. I work from home so pretty much any time is good for me, thanks.

Re: Speed reset please

willcutforth — Thu, 19 Oct 2023 11:52:16 GMT

Afternoon @Feek just before I get it booked in for you, I have to ask for pictures of the set up because I have to clear everything up there. I don't think there will be anything but we have to clear everything up. Are you able to send it in for me please?

Re: Speed reset please

Feek — Thu, 19 Oct 2023 12:00:42 GMT

Of course, I can take any pictures you want, what exactly do you need?

Re: Speed reset please

willcutforth — Thu, 19 Oct 2023 12:13:34 GMT

Literally the last thing is a picture of the router and where it is placed.

Re: Speed reset please

Feek — Thu, 19 Oct 2023 12:17:24 GMT

OK, this may not be what you're expecting. It's a Draytek 2865 and it's on the bench above the socket which is at floor level.

Re: Speed reset please

willcutforth — Thu, 19 Oct 2023 13:49:18 GMT

No that's fine thanks for that! I can get an engineer between 8 and 1 tomorrow if you want?

Re: Speed reset please

Feek — Thu, 19 Oct 2023 13:53:19 GMT

That works for me, thanks. Do you need me to put the faceplate back on the socket or leave it as is? I assume it's Openreach who will be out?

Re: Speed reset please

willcutforth — Thu, 19 Oct 2023 14:08:27 GMT

All booked in for you! You can choose how you want to leave it but I advise to leave it off for now just to see how it goes!

Re: Speed reset please

Feek — Fri, 20 Oct 2023 07:41:29 GMT

OK, he's been. He didn't find any problems with the line but he's replaced the socket as it was so old and done a reset on the line. I'm now synced at 19/78.4 so we'll see how it goes as it re-learns. Hopefully it won't drop too far.

Thanks for your help.

Re: Speed reset please

willcutforth — Fri, 20 Oct 2023 11:56:09 GMT

Fingers crossed but if it does, just tag me and I will look into it for you.

Re: Speed reset please

Feek — Sat, 04 Nov 2023 10:27:11 GMT

@willcutforth @MatthewWheeler

Hi chaps,

It's been over two weeks since the Openreach tech came, are you able to confirm the learning process is complete on my line now please?

This is my current connected speed - It's settled at 78,905 Kbps which I think is the fastest I've ever seen it.

This was definitely worth doing, thank you.

Re: Speed reset please

MatthewWheeler — Sat, 04 Nov 2023 11:59:05 GMT

Hi @Feek

It looks to be out of it's training period now and your current profile is "0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off" which is as good as it can get