topic Re: Broadband connection dropping in Broadband

Broadband connection dropping

emmamacicharlie — Sun, 08 Oct 2023 14:45:25 GMT

For several weeks my broadband connection is dropping several times a day, today it has dropped completely and it says the connection is excellent however we have no connection on phones or tvs. This keeps happening and I recently had an engineer out to fit a new socket. This hasn’t helped at all. Have no idea how to fix this issue, when telephoning it also said the Plusnet number is no longer available

Re: Broadband connection dropping

jab1 — Sun, 08 Oct 2023 15:10:48 GMT

@emmamacicharlie What number are you calling - 0800 432 0200 is available 0800-2000?

Assuming you have mobile connection - text as advised here: https://www.plus.net/help/report-a-problem/broadband/

Re: Broadband connection dropping

willcutforth — Mon, 09 Oct 2023 13:19:51 GMT

@emmamacicharlie I've checked the line and it is dropping a lot, especially the past couple of days. Has anything changed on your side at all? Are you able to send photos of the set up at all?