topic Re: My FTTC speed down to just about useless in Broadband

My FTTC speed down to just about useless

darklight1 — Mon, 25 Sep 2023 16:09:19 GMT

All started yesterday morning when i wake something catastrophic happened to my speed, web pages take forever to load, and you can forget trying to stream anything, and online gaming is, well last i looked in wow the latency was around 3600ms world.

And running a speed test with speedtest.net came back with Download Mbps 1.07 Upload Mbps 0.45, nothing like what i should be getting, looks more like dailup speed.

I usually get around 74.19 down 17.06 up, as you can see not happy.

Phoned plus net yesterday morning, informed the issue i was having and still are, i guess nothing was going to get done on a sunday, but now monday evening and still have the same issue, told it be around 24 to 72 hours, and ticket say Hold for 2 days as required - fault is 'In Progress'

Re: My FTTC speed down to just about useless

jab1 — Mon, 25 Sep 2023 16:17:30 GMT

@darklight1 Did you get given any idea as to what the issue was - it sounds catastrophic?

Re: My FTTC speed down to just about useless

darklight1 — Mon, 25 Sep 2023 16:22:31 GMT

No all the ticket say Fault Type: SPEED.

Re: My FTTC speed down to just about useless

jab1 — Mon, 25 Sep 2023 16:29:46 GMT

OK. Helpful as always, but the turn-round time looks to be the usual OR network issue one.

Re: My FTTC speed down to just about useless

darklight1 — Tue, 26 Sep 2023 07:51:02 GMT

Nothing as changed over the night, still as bad as it was sunday morning.

Latency is really bad can't load up the https://speedtest.btwholesale.com/details .

Like i said last night no hope of any online gaming at this quality service, i can barely just about watch a youtube video at the lowest res, not what i usually get from the service.

Have we gone back in time to the 90's with AOL dail up.

My computer is lan wired to the router asus RT-AX58U, thats pluged into a BT modem.

Also got a samsung s23 ultra and samsung s8 tab, they are wireless, bad latency running speed test on those.

Re: My FTTC speed down to just about useless

jab1 — Tue, 26 Sep 2023 08:02:38 GMT

Be patient - OpenReach only work Monday-Friday, but your problem is acknowledged.

Re: My FTTC speed down to just about useless

ClaudiaG23 — Tue, 26 Sep 2023 08:07:42 GMT

Good morning @darklight1 I've checked your fault and given Openreach a nudge regarding this. It's in their hands and as @jab1 has said they only work Monday to Friday. At the moment, today is only the 2nd working day. I'll keep an eye on this and check in later today to see if there has been any more updates for you.

Re: My FTTC speed down to just about useless

ClaudiaG23 — Tue, 26 Sep 2023 12:46:02 GMT

@darklight1 The Suppliers have advised the fault has been resolved. If this is not the case, can you pop me a private message and we can look at getting an engineer out to the property to investigate this further.

Re: My FTTC speed down to just about useless

jab1 — Tue, 26 Sep 2023 12:47:50 GMT

@ClaudiaG23 Why a PM?

Re: My FTTC speed down to just about useless

darklight1 — Tue, 26 Sep 2023 13:20:41 GMT

Done a speed test and with speedtest.net

Download Mbps 2.23 Upload Mbps 3.42

with speedtest.btwholesale.com

PING 13 ms DOWNLOAD 36.56 Mbps UPLOAD 0.70 Mbps

Far from fixed

Re: My FTTC speed down to just about useless

darklight1 — Tue, 26 Sep 2023 13:26:07 GMT

Do i need to reboot the modem and my asus router, would that make a difference?

Re: My FTTC speed down to just about useless

pjmarsh — Tue, 26 Sep 2023 13:27:14 GMT

@darklight1, has anyone said it is fixed? @ClaudiaG23 said they've found a fault and need an engineer out. It's unlikely to be fixed until that's happened at least. She's asked you to PM her to arrange this. As @jab1 says its a bit unusual, but unless she comes back and says anything different, that will be the quickest way to get an engineer booked and out to have a look.

Re: My FTTC speed down to just about useless

darklight1 — Tue, 26 Sep 2023 15:56:03 GMT

Got a engineer coming tomorrow morning cross my fingers hope it gets fixed.

Did a speed test with my ps5 through lan not wifi, ps5 was not happy with the speed test.

Just had a look at my dashboard on plusnet says Estimated download speed: 38 - 40Mbps

well thats not right for start, seems to me my package as been downgraded looks like i have been locked to a slower package, since this speed issue as happened.

What the hell as happened.

Re: My FTTC speed down to just about useless

James30 — Tue, 26 Sep 2023 16:33:24 GMT

@darklight1 - Hiya, Claudia will be back with you tomorrow after the visit to see how thing have gone. Cheers

Re: My FTTC speed down to just about useless

dvorak — Tue, 26 Sep 2023 20:29:14 GMT

@darklight1 wrote:

Did a speed test with my ps5 through lan not wifi, ps5 was not happy with the speed test.

Just a heads up that the PS speedtest isn't great, it's always a good chunk lower than from a wired desktop computer.

Something to bear in mind for when the issue is fixed.

Re: My FTTC speed down to just about useless

darklight1 — Wed, 27 Sep 2023 12:36:47 GMT

Well engineer time slot as come gone, 8am till 1pm, now what, my Internet is about or should say not as good as using dialup, can not refresh a page now, it's that bad, had to use my smart phone mobile date to post this.
Very disappointed is the minimum I'm feeling of this all.

Re: My FTTC speed down to just about useless

ClaudiaG23 — Wed, 27 Sep 2023 12:54:25 GMT

I've checked the fault @darklight1 and it looks like the engineer found the fault externally and they're still working on it.

I'll check the fault tomorrow for any updates.

Re: My FTTC speed down to just about useless

darklight1 — Thu, 28 Sep 2023 08:01:18 GMT

No Internet now my dsl light on the bt modem gone off.
Coming upto 5 days with this issue, are they building a brand new bt exchange to fix this issue.

Re: My FTTC speed down to just about useless

ClaudiaG23 — Thu, 28 Sep 2023 11:32:01 GMT

The fault is still open with the Suppliers @darklight1 they are aware if this. I'm going to keep checking in on the fault for updates.

Re: My FTTC speed down to just about useless

ClaudiaG23 — Fri, 29 Sep 2023 12:01:45 GMT

Hi @darklight1 it looks like your internet is back up and running, in the end it was a major service outage in the area. How is the internet on your side?