topic No broadband from any provider today? in Broadband

No broadband from any provider today?

Rachelf67 — Thu, 21 Sep 2023 12:11:57 GMT

My broadband has been down all day. Gas assumed it was just Plusnet but talking to a neighbour it seems it’s all providers in the village. I’m in East Ayrshire. Anyone know anything?

Re: No broadband from any provider today?

MisterW — Thu, 21 Sep 2023 12:21:31 GMT

@Rachelf67 Zen has a pretty good fault status page here https://status.zen.co.uk/broadband/ . Try putting your phone area code in to see if there's any problems in your area

Re: No broadband from any provider today?

Rachelf67 — Thu, 21 Sep 2023 12:50:37 GMT

That’s saying no reported faults today but Plusnet have confirmed there is a fault. Odd.

Re: No broadband from any provider today?

MisterW — Thu, 21 Sep 2023 13:12:17 GMT

Maybe the fault doesnt affect enough people to appear on Openreach's service outage lists🙄

Re: No broadband from any provider today?

Gandalf — Thu, 21 Sep 2023 13:27:07 GMT

There is a major service outage in the area and the new estimated repair time is by 7pm tonight.

It's affecting a number of services, so engineers will be working to fix the fault as quickly as possible.