topic Re: Broadband down in Broadband

Broadband down

Terriedawn — Thu, 14 Sep 2023 12:05:30 GMT

My broadband was slow yesterday, could only have one technology connected to the broadband or everything wouldn't work.
Today the Internet light wouldn't come on on my router. The broadband light keeps flashing. And WiFi light flashs a little. I have reset etc. But still refusing to work.

Re: Broadband down

Baldrick1 — Thu, 14 Sep 2023 13:29:22 GMT

@Terriedawn Welcome to the Community Fora

Your best bet is to report a fault using the mobile text bot. See: https://www.plus.net/help/report-a-problem/broadband/#broadband

Re: Broadband down

Terriedawn — Fri, 15 Sep 2023 11:54:12 GMT

Thanks Baldrick1.
I tried that, after several hours, plusnet still not fixed the problem. Only two weeks left on my contract. Trying to stop me finding another provider.

Re: Broadband down

ClaudiaG23 — Fri, 15 Sep 2023 13:53:11 GMT

@Terriedawn I can see that our Text Bot has found a fault on your line and an engineer has been booked for you. This has been sent out via email, the engineer is booked for 16th September AM.

Re: Broadband down

Terriedawn — Sat, 16 Sep 2023 08:47:23 GMT

ClaudiaG23
An engineer may have been booked, but I haven't received anything email stating such.

Re: Broadband down

willcutforth — Sat, 16 Sep 2023 15:03:36 GMT

Sorry to hear you didn't receive it. Is the broadband working now?

Re: Broadband down

Terriedawn — Mon, 18 Sep 2023 10:08:13 GMT

Willcutforth, thanks. The engineer did arrive, broadband is sort of working. Nowhere as good as it was, very slow and keeps cutting out.

Re: Broadband down

jab1 — Mon, 18 Sep 2023 10:28:14 GMT

@Terriedawn Sounds like you still have an issue. I would report another problem.

Re: Broadband down

MatthewWheeler — Wed, 20 Sep 2023 09:28:06 GMT

Hi @Terriedawn

I'm sorry to see you're still having issues.

I can see an engineer is booked for this morning.

Let us know if you're still having issues after