topic 100 days without broadband in Broadband

100 days without broadband

100daysofnowifi — Tue, 05 Sep 2023 21:04:55 GMT

Switched Broadband from BT to Plusnet in May. Total disaster. Still no service over 100 days later. Have had dozens of calls/messages with various different explanations. The one that keeps cropping up is that this is a known fault with the BT Wholesale Supplier. This suggests I’m not the only one in this situation. I’ve pretty well given up hope of this being fixed anytime soon so need to switch supplier, but worried that this BWS issue will just continue after a switch. Anyone got any suggestions? Should I stay with one of the BT group companies (like EE) or go elsewhere? I believe they all use this BT Wholesale Supplier (which sounds like a monopoly to me). Thanks

Re: 100 days without broadband

Anonymous — Tue, 05 Sep 2023 23:08:04 GMT

@100daysofnowifi wrote:

Anyone got any suggestions? Should I stay with one of the BT group companies (like EE) or go elsewhere?

Go to A&A, if they can't get you working, then no one can - see A&A : We'll fix your line

I moved to A&A this morning, and the whole journey so far has been EXCELLENT !

Re: 100 days without broadband

adamwalker — Wed, 06 Sep 2023 11:38:27 GMT

Hi @100daysofnowifi

I'm sorry that's been an issue for so long, I'm glad to see it's been resolved literally a few minutes ago. Is everything working OK for you now?

Adam

Re: 100 days without broadband

100daysofnowifi — Wed, 06 Sep 2023 17:19:18 GMT

Thanks for your reply. Just as I was about to give up hope, the connection actually got fixed today!

Re: 100 days without broadband

100daysofnowifi — Wed, 06 Sep 2023 17:20:29 GMT

Thanks Adam, seems to be working ok

Re: 100 days without broadband

adamwalker — Wed, 06 Sep 2023 17:29:51 GMT

Great, thanks so much for your patience, you'll be due some compensation in line with what's mentioned here too:

Automatic Compensation | Help | Plusnet

Adam