topic Re: "This site can't provide a secure connection" error in Broadband

"This site can't provide a secure connection" error

busylizzie — Sun, 03 Sep 2023 09:39:50 GMT

I have started getting this error when going to the Plusnet home page - only in Chrome. Every other web page I use is fine.

Re: "This site can't provide a secure connection" error

jab1 — Sun, 03 Sep 2023 10:35:37 GMT

@busylizzie This is the third time I've seen this reported 'error' in the last month, and the common link between them all is the Chrome browser. Which OS are you using (W10/W11), and do you have an alternative browser to try? Plusnets certs are perfectly OK, I'm suspecting a browser configuration error or something wrong in its certificate store.

Re: "This site can't provide a secure connection" error

busylizzie — Sun, 03 Sep 2023 10:42:26 GMT

Windows 10. I could use FireFox (or Edge) but prefer Chrome. It's a "non problem" as it isn't affecting other websites or even PlusNet.

Re: "This site can't provide a secure connection" error

jab1 — Sun, 03 Sep 2023 10:54:01 GMT

I think I understand what you are saying, but it is a problem - in the core of that browser.

Re: "This site can't provide a secure connection" error

bobpullen — Sun, 03 Sep 2023 11:39:46 GMT

For those having problems, I'm curious to know what your browser user agent string is? You can check it here.

Re: "This site can't provide a secure connection" error

busylizzie — Sun, 03 Sep 2023 12:04:18 GMT

To summarise: Chrome 116.0.0.0 on Windows 10 (NT 10.0)

Re: "This site can't provide a secure connection" error

gold_finch9 — Mon, 04 Sep 2023 09:31:08 GMT

Hi Busylizzie,

I`m getting the same problem as yourself just from today Monday 4th of September, I think it was working last night ok, yes I can use Microsoft edge to get on plusnet I`ve got windows 10 64 bit, I`ve just updated chrome on my settings makes no difference and get the same secure connection " error appear, chrome is normally reliable.

Re: "This site can't provide a secure connection" error

gold_finch9 — Mon, 04 Sep 2023 10:53:47 GMT

My browser agent is 116.0.5845.141(official build) (64 bit)

Re: "This site can't provide a secure connection" error

jgj18 — Mon, 04 Sep 2023 15:00:01 GMT

I've been having the same problem for the past couple of weeks, using up-to-date Chrome on both my W10 laptop and my Android phone. It works fine under MS Edge, but I don't normally use that. All other websites that I use are fine under Chrome.

Re: "This site can't provide a secure connection" error

gold_finch9 — Mon, 04 Sep 2023 17:42:22 GMT

Hi jgj18

What difference it makes long term we`ll have to wait and see but I sent a message to google relating to this I know I won,t get a follow up reply which they state at the time you enquire, but they will follow up such enquiries to see what they can do meanwhile to try and fix any problems, I noticed on googles website community forum somebody had got these same Issues as we have on here but I`m unclear who their broadband provider was but either way they were trying to use chrome.

Re: "This site can't provide a secure connection" error

Mav — Tue, 05 Sep 2023 09:51:26 GMT

Moderator's note(s):

Thread locked in favour of https://community.plus.net/t5/Everything-else/Unable-to-access-Plusnet-website/m-p/1936364#M32195