topic Re: Hub two box flashing orange in Broadband

Hub two box flashing orange

Nichouse — Fri, 25 Aug 2023 18:04:55 GMT

Hello, I have tried all the recommended guidance available on the website to try to reconnect to broadband but the hub is still flashing orange and not connecting

Re: Hub two box flashing orange

jab1 — Fri, 25 Aug 2023 18:14:49 GMT

@Nichouse I understood you had succeeded in connecting yesterday - is this a recurrence?

Re: Hub two box flashing orange

Nichouse — Fri, 25 Aug 2023 18:23:49 GMT

This is the first time it's happened since we got the hub, which was about 2 months ago. Had some trouble setting it up but since it has been working fine

Re: Hub two box flashing orange

RealAleMadrid — Fri, 25 Aug 2023 18:26:29 GMT

Deleted

Re: Hub two box flashing orange

Nichouse — Fri, 25 Aug 2023 18:26:35 GMT

Yes, there was no issue with it yesterday

Re: Hub two box flashing orange

jab1 — Fri, 25 Aug 2023 18:29:13 GMT

You are correct, @RealAleMadrid - I misread the original post(s) date.

@Nichouse It sounds like you have lost connection somehow. This really needs Plusnet investigation, but unfortunately, it is a lonh weekend, and staff response is very thin at such times.

Re: Hub two box flashing orange

MatthewWheeler — Sun, 27 Aug 2023 12:13:41 GMT

Hi @Nichouse

I can see you spoke with us on the phone and all is okay now.

Let us know if you have any further issues