topic Re: Does Plusnet SoGEA FTTC need time to "settle" after installation? in Broadband

Does Plusnet SoGEA FTTC need time to "settle" after installation?

sn5775 — Fri, 25 Aug 2023 13:45:55 GMT

Hi,

Our Plusnet ADSL was upgraded to FTTC a week ago but the download speed is lower than expected.

We still have a copper line from a telegraph pole on the other side of the road into the house (does this mean it's definately a SoGEA connection?)

Does the new installation need time to "settle"?

Thank you in advance.

Steve.

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

jab1 — Fri, 25 Aug 2023 14:09:06 GMT

@sn5775 'the download is slower than expected' - by how much?

If you don't have a landline phone service, it is SoGEA.

It shouldn't need time to settle, but it may just take the DLM a while to work out your best speed/stability balance.

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

bmc — Fri, 25 Aug 2023 14:09:28 GMT

@sn5775

If you have a phone service then no it's not SoGEA

If no phone service then yes it is.

Your account details should tell you - log into your PN Members page.

Brian

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

sn5775 — Fri, 25 Aug 2023 14:26:48 GMT

Thank you for the replies.

Using Speedtest, download speed has been around 15 Mb for a few days.

In the Plusnet member centre, our estimated download speed is 60 to 72 Mb and our minimum guaranteed speed is 54.6 Mb.

I've been using a mobile phone connected to the wi-fi to test which I appriciate can affect the results - I will test with a laptop and ethernet connection when I get chance.

Another concern that I have is the age of our BT master socket - it was installed around 1985 and I think it's one of the earlier designs with a single BT-style outlet.

The Plusnet Hub is directly connected to the master socket via an ADSL microfilter due to the different plug/socket types. Would this make a difference?

Would removing the ADSL filter and changing the "modem" cable to an RJ11 plug to BT-plug cable work and make any difference?

Do we need to think about changing the BT master socket to a more recent model?

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

MisterW — Fri, 25 Aug 2023 14:31:53 GMT

@sn5775 do you have any extension sockets ?

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

jab1 — Fri, 25 Aug 2023 14:34:04 GMT

Mobile phones, over Wi-Fi, are not the best way to test speed.

How soon can you connect via a laptop over ethernet?

If you received the speeds you expected on the ADSL connection, changing the phone socket shouldn't make much, if any, difference.

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

MisterW — Fri, 25 Aug 2023 14:37:14 GMT

A look at the router stats would be useful...

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

jab1 — Fri, 25 Aug 2023 14:39:03 GMT

Ooops - meant to ask for those - thanks @MisterW

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

sn5775 — Fri, 25 Aug 2023 14:55:05 GMT

We're not using any phone extensions.

Product code:Plusnet Hub Two
Firmware version:v0.10.00.04201-PN
Firmware updated:18-Aug-2023
Board version:R01
GUI version:1.9 16_08_2022
DSL uptime:4 Days 13 Hrs 29 Mins
Data rate:20 Mbps / 74.844 Mbps
Maximum data rate:21.311 Mbps / 76.569 Mbps
Noise margin:6.0 / 6.0
Line attenuation:7.9 / 16.0
Signal attenuation:7.9 / 16.4
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:3.3 GB Uploaded / 143.3 GB Downloaded
2.4 GHz wireless channel:Smart (Channel 1)
5 GHz wireless channel:Smart (Channel 36)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:On
Software variant:-
Boot loader:0.1.7-PN (Thu Nov 30 09:45:22 2017)

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

jab1 — Fri, 25 Aug 2023 14:58:48 GMT

Based on that data, @sn5775 , you are getting the full speed to your Hub, so any low speed is down to your home environment/equipment - which is your responsibility to sort.

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

MisterW — Fri, 25 Aug 2023 15:03:16 GMT

@sn5775 thanks for the stats, that says the basic connection is fine

Data rate:20 Mbps / 74.844 Mbps

and its been up for over 4 days with no drops.

So the master socket is not a problem.

This looks like a wireless problem. A wired test would confirm it.

Changing the wireless channel , particulary if you're using the 2.4ghz band, may be worth trying. Use a wireless analyser to check least busy channel around you.

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

Dan_the_Van — Fri, 25 Aug 2023 15:11:03 GMT

Looks to me they have a busy connection

Data sent / received:3.3 GB Uploaded / 143.3 GB Downloaded

Dan

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

Anonymous — Fri, 25 Aug 2023 15:13:33 GMT

@sn5775 - if you login to the Plusnet "Member Centre" after clicking on this link - Current Line Speed

what does that page show for "Current Line Speed (Download):" ?

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

sn5775 — Fri, 25 Aug 2023 15:30:34 GMT

We rely quite heavily on the broadband - 3 adults all using HD streaming with me also downloading games and updates on my XBOX.

Your broadband service

Product: Fibre
Estimated Download Range: 60 - 72Mbps
Estimated Upload Range: 17 - 18Mbps
Minimum Guaranteed Speed: 54.6Mbps
Current Line Speed (Download): 80Mbps

Looks like there isn't any issues after all. Apologies and many thanks for all the help.

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

MisterW — Fri, 25 Aug 2023 15:35:51 GMT

Looks to me they have a busy connection

@Dan_the_Van good spot, I hadnt looked that far down.

We rely quite heavily on the broadband - 3 adults all using HD streaming with me also downloading games and updates on my XBOX.

How on earth did you manage that with an ADSL connection ?

Looks like there isn't any issues after all. Apologies and many thanks for all the help.

@sn5775 yup, you can only use your bandwidth once...

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

sn5775 — Fri, 25 Aug 2023 15:50:48 GMT

Does Plusnet have a download limit, then? Always assumed it was unlimited or is there a fair use policy?

Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?

MisterW — Fri, 25 Aug 2023 15:59:47 GMT

Does Plusnet have a download limit, then?

No, there's no overall limit, but if you have multiple users streaming and downloading at the same time, then that will take a fair chunk of your 70Mb bandwidth, so other things like speed tests will see a lower speed.