topic Re: Intermittent signal in Broadband

Intermittent signal

laurenbull — Thu, 17 Aug 2023 07:20:47 GMT

Hello
Since I moved to my new property in May I've been having an intermittent signal problem with Plusnet Fibre Extended. I've had three engineers come out and they fix something which then works for a bit for the signal to go back to intermittent. I've had a new router sent toe and the signal this morning was dropping out again. Is there an issue with Plusnet at the moment. I don't want to keep ringing up to sort this out as I work from home and need the wifi.

Thanks

Re: Intermittent signal

jab1 — Thu, 17 Aug 2023 07:52:08 GMT

@laurenbull Welcome to the forums. When you say 'the signal goes to intermittent', exactly what do you mean? If you have had OpenReach out, have you asked them what they did to 'rectify' the problem?

Re: Intermittent signal

laurenbull — Thu, 17 Aug 2023 07:59:28 GMT

It goes to flashing orange then reconnects a few minutes later. They can never seem to find the main issue as when they come they get all clear back on all their tests.

Re: Intermittent signal

jab1 — Thu, 17 Aug 2023 08:05:46 GMT

Ah, so effectively you have an intermittent issue with the OpenReach network, not Plusnet themselves. Are you able to post your Error log - it may give us a clue as to what is happening, as OR will only be looking at the situation at the time they are there.

Re: Intermittent signal

laurenbull — Thu, 17 Aug 2023 08:24:35 GMT

Hi how do I find the error log thanks

Re: Intermittent signal

jab1 — Thu, 17 Aug 2023 08:36:04 GMT

A picture paints a thousand words. 😉 Navigate to the page on your Hub shown below.