topic Re: Phone Calls from Openreach in Broadband

Phone Calls from Openreach

martineyles — Mon, 14 Aug 2023 10:48:28 GMT

Is there any reason why Openreach would call me on my plusnet landline to discuss speed issues of the broadband?

I have had 2 calls saying they were from Openreach today. The first about speed, which I was suspicious about, and the second talking about router errors, of which I was even more suspicious. I told them that I would expect to be contacted by my ISP (without naming plusnet as the ISP), not directly by them, at which point they hung up. I assume that means I correctly identified it was a scam, not Openreach.

Re: Phone Calls from Openreach

martineyles — Mon, 14 Aug 2023 10:52:00 GMT

I would appreciate an official possition on this from plusnet, assuming they monitor the forums.

Re: Phone Calls from Openreach

jab1 — Mon, 14 Aug 2023 10:58:32 GMT

@martineyles Help Team monitoring on here is sketchy, but take it from an experienced Community member that OR never contact end users directly - this is pure spam calling.

Re: Phone Calls from Openreach

MisterW — Mon, 14 Aug 2023 10:58:39 GMT

I assume that means I correctly identified it was a scam, not Openreach.

Correct, Openreach do not contact customers directly , except possibly to confirm/change previously arranged (by the ISP) engineer appointments.

I would appreciate an official possition on this from plusnet, assuming they monitor the forums.

PN staff do monitor the forums but dont expect an instant response.

Re: Phone Calls from Openreach

willcutforth — Tue, 15 Aug 2023 15:31:29 GMT

Unless you have an open case where a fault has been raised they will never contact you, certainly not about a speed issue and 100% not about router errors. It's a scam

Re: Phone Calls from Openreach

Anonymous — Tue, 15 Aug 2023 15:44:05 GMT

@martineyles have you checked to see whether other people have reported that phone number as a scam using https://who-called.co.uk/ and add your own comment there to warn others of your experience.

Re: Phone Calls from Openreach

martineyles — Tue, 15 Aug 2023 16:18:20 GMT

This came in on the landline, so I actually have no idea which number called.