topic Re: How long does Plusnet have to fix fibre broadband? in Broadband

How long does Plusnet have to fix fibre broadband?

NikkiA — Fri, 11 Aug 2023 20:16:30 GMT

Had no broadband since the early hours of this morning. Reported it at 10am today and Plusnet said its a fault outside the property and they will put a ticket through for an engineer. How long do they have to fox my broadband? Currently live in a rural area and rely heavily on WiFi calling, no broadband and no phone signal (don't have a landline).

I checked the ticket and minutes after the call they said the "question is on hold until Monday"

Not ideal at all!!

Never had any issues with Sky in the 8 years I was a customer. Never a drop in connection.

Re: How long does Plusnet have to fix fibre broadband?

Mustrum — Fri, 11 Aug 2023 20:30:41 GMT

@NikkiA the target time for any standard residential broadband repairs is 72 working hours - ie Sat/Sun are non working days, so ideally Wednesday or before, but depends on what the problem is.

HTH

Re: How long does Plusnet have to fix fibre broadband?

Longliner — Sat, 12 Aug 2023 13:45:49 GMT

Everything upstream from your master socket is owned and maintained by Openreach, not Plusnet. All any ISP can do is to request service, which will be done by Openreach ~~as soon as possible~~ when it suits them. Good luck!

Mike

Re: How long does Plusnet have to fix fibre broadband?

MatthewWheeler — Sun, 13 Aug 2023 12:38:59 GMT

Hi @NikkiA

I'm really sorry to hear that your connection is down.

I can see Openreach fixed a fault on the line yesterday and your connection is back up and running now.

Is everything working okay?