topic Re: Slow speed after huge update.... in Broadband

Slow speed after huge update....

JahPete — Thu, 10 Aug 2023 19:59:13 GMT

Hi,

Instead of my usual 27 Mbps I am experiencing speeds of between 3 and 9 Mbps this evening after a huge and slow to download Windows update earlier..... Is this coincidence or is it a fault?

Cheers,

Pete.

Re: Slow speed after huge update....

jab1 — Thu, 10 Aug 2023 20:04:58 GMT

@JahPete Not a good idea to duplicate posts. However, I suspect it is a coincidence. Try the below.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

Re: Slow speed after huge update....

Mustrum — Thu, 10 Aug 2023 20:13:37 GMT

@JahPete just as a bit of reassurance, routers do not run on Windows, so nothing to do with that update.

The fact it took so long may have been down to your router running slow, but not the other way round.

Re: Slow speed after huge update....

JahPete — Thu, 10 Aug 2023 20:24:17 GMT

Thanks... Just done that and the line certainly isn't silent..... I'll try it again in the morning and if it's still crackly I'll raise a fault.... Cheers....

Re: Slow speed after huge update....

Anonymous — Thu, 10 Aug 2023 20:34:06 GMT

@JahPete do you get many incoming phone calls to your landline, or it pretty much unused ?

Re: Slow speed after huge update....

Baldrick1 — Fri, 11 Aug 2023 06:30:41 GMT

@Anonymous

Whether or not the phone is used, or is on the SOGEA service is irrelevant. If it's a copper connection to the property then it's vulnerable to poor connections and/or radiated noise pick up.

Re: Slow speed after huge update....

JahPete — Fri, 11 Aug 2023 07:00:53 GMT

Just checked again this morning and it's back up to around 18 Mbps, which is about par for here... I'll keep checking throughout the day and see if it drops again.....

Thanks for all the replies... so far.

Re: Slow speed after huge update....

jab1 — Fri, 11 Aug 2023 07:04:08 GMT

@JahPete Is the phone quiet now? My suspicion is that there is a fault on the line that has been temporarily cleared by your test call, but it will return and cause further issues.

Re: Slow speed after huge update....

willcutforth — Fri, 11 Aug 2023 07:10:52 GMT

@JahPete I've tested everything from our side and it looks to be ok. Nothing sprang up that could be causing it. See how it is tonight and let us know if it goes down again.

Re: Slow speed after huge update....

JahPete — Fri, 11 Aug 2023 07:56:55 GMT

Still some noise on the line, so I'll raise a fault later today....

Thanks.

Re: Slow speed after huge update....

willcutforth — Fri, 11 Aug 2023 08:02:55 GMT

No worries, Let us know after the phone provider has fixed the issue if the speed is still slow.

Re: Slow speed after huge update....

Anonymous — Fri, 11 Aug 2023 08:03:06 GMT

@Baldrick1 wrote:

@Anonymous Whether or not the phone is used ... ... is irrelevant.

For at least 15 years my phone line becomes noisy to the point of interfering with the DSL, when there has been no INCOMING landline calls for several weeks.

Once I'm aware that there is noise on the "Quiet Line Test", I can ALWAYS clear the crackling by using my mobile phone to call my landline. Incoming calls apply a 60V to 105V sine wave to the line to ring the old mechanical bell in obsolete dial phones. This high voltage sine wave is enough to clear marginal 'high resistance' faults on a phone line.

I currently schedule myself to call my landline once a week, and let it ring for as long as possible, to keep my DSL noise margin as low as possible, and my line has been at it's lowest rate of errors since doing this.

No line test, either for phone or DSL has ever shown my landline to have a fault when crackly, and of course the act of doing a line test also seems to clear the crackling !.

I don't know what I'm going to do when my FTTC gets converted to SoGEA, as I will lose the ability to call my landline.

Re: Slow speed after huge update....

Baldrick1 — Fri, 11 Aug 2023 08:11:51 GMT

@Anonymous wrote:

@Baldrick1 wrote:
@Anonymous Whether or not the phone is used ... ... is irrelevant.

For at least 15 years my phone line becomes noisy to the point of interfering with the DSL, when there has been no INCOMING landline calls for several weeks.

I don't know what I'm going to do when my FTTC gets converted to SoGEA, as I will lose the ability to call my landline.

Persist with getting the fault fixed?

Re: Slow speed after huge update....

JahPete — Fri, 11 Aug 2023 08:19:07 GMT

I do get spam callers on the landline most days which go straight to the answerphone (inevitably no message left)...

Re: Slow speed after huge update....

Anonymous — Fri, 11 Aug 2023 08:21:25 GMT

@Baldrick1 wrote:

Persist with getting the fault fixed?

That is all very well, but I'm trapped in a loop of when I report a fault, the first response is a line test, the line test clears the fault and reports that there isn't an issue, and the phone line is quiet for another month or two and my DSL goes back to normal, therefore I don't have a problem and I can't get an engineer out because there is nothing for them to investigate.

Re: Slow speed after huge update....

Baldrick1 — Fri, 11 Aug 2023 10:20:56 GMT

@Anonymous

Have you tried using a monitor such as DSLstats (http://dslstats.me.uk/) to monitor your connection and collect evidence of the degradation. This software needs a Broadcom modem chipset. I believe that it will work on a Plusnet Hub 1.

I have a Hub 2 but keep an old BT Echolife HG612, which I have unlocked for the purpose. If I need to use it, it is a simple task to plug it in and connect it to the Hub 2 WAN input, hence by passing the Hub 2 modem.

Re: Slow speed after huge update....

bmc — Fri, 11 Aug 2023 10:33:47 GMT

@JahPete

Have you looked at the following to see what speeds should be available.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

Re: Slow speed after huge update....

jab1 — Fri, 11 Aug 2023 10:38:33 GMT

@bmc The OP is reporting a deterioration in speed, caused, I strongly suspect, by external factors - he knows what his circuit is capable of.

Re: Slow speed after huge update....

Dan_the_Van — Fri, 11 Aug 2023 11:10:43 GMT

@Baldrick1

You need to use http://www.vwlowen.co.uk/RouterStatsHub/routerstatshub.htm for the Hub One, nothing else will work with it.

Re: Slow speed after huge update....

JahPete — Wed, 23 Aug 2023 14:52:50 GMT

Well, I chose to do nothing and wait & see... And, the speeds (up & down) are back to their usual marks.... I'll keep an eye on them and report back if they drop off again.... Thanks for all the helpful posts and advice....

Cheers, Pete.