topic Re: PPP connection failed in Broadband

PPP connection failed

blackbolt — Wed, 02 Aug 2023 20:38:32 GMT

Been down since about 3pm today. Checked service - looking good. Just can't connect to isp.

Re: PPP connection failed

jab1 — Wed, 02 Aug 2023 20:49:20 GMT

@blackbolt What does your error log say about this?

Re: PPP connection failed

blackbolt — Wed, 02 Aug 2023 22:42:37 GMT

Not giving anything useful, just says error with log content: ppp0. And spamming ppp0 sent [LCP ConfReq id=0xa <mru 1480> <magic 0x80fd3a95>

Re: PPP connection failed

bobpullen — Wed, 02 Aug 2023 23:20:49 GMT

@blackbolt - is the service definitely in sync? It doesn't look to be when testing the line. What router are you using and what are its status lights doing?

Re: PPP connection failed

blackbolt — Thu, 03 Aug 2023 00:42:12 GMT

Tplink archer vr600, and I have a 2nd tplink modem which I also tried. DSL light on modem is solid. Used diagnostic tool and it said xdsl sync passed.

Re: PPP connection failed

bobpullen — Thu, 03 Aug 2023 07:30:32 GMT

I can't see any connection attempts hitting our RADIUS servers and neither am I aware of any reported outages in your area, so might be time to report a fault.

Re: PPP connection failed

blackbolt — Thu, 03 Aug 2023 13:16:50 GMT

They ran a test and a problem with their network. Openreach engi gonna investigate. Thanks.

Re: PPP connection failed

blackbolt — Fri, 04 Aug 2023 22:46:50 GMT

Ok it's been 2 days - still no fix. Had someone from PN call and said they would call back about sending an OR engi to visit. No call back. I did a broadband check and I'm pretty sure this doesn't look right. Where's the ADSL?

Re: PPP connection failed

Mustrum — Fri, 04 Aug 2023 23:16:11 GMT

@blackbolt Do you have a ticket on your account, possibley waiting for you to say when you are free for an engineer visit?

What do you think is wrong with the BTW DSL checker pic you posted?

Re: PPP connection failed

blackbolt — Fri, 04 Aug 2023 23:39:26 GMT

Guy said he would call back in 5mins to arrange OR visit. Don't know anything about a ticket. Shouldn't the above screenshot show ADSL info. I know I seen ADSL info there when I did it in the past.

Re: PPP connection failed

dvorak — Sat, 05 Aug 2023 01:36:57 GMT

Now it’s an FTTP priority exchange you will no longer see ADSL, and would not be able to order anything except an FTTP product.

Re: PPP connection failed

blackbolt — Sat, 05 Aug 2023 09:31:31 GMT

OR engi worked on service just now. All working again.