topic Re: Slow speeds and random disconnects since cancellation in Broadband

Slow speeds and random disconnects since cancellation

Greggus44 — Sat, 29 Jul 2023 11:14:00 GMT

Having issues since canceliling , my speed has dropped from 60ish to 14 and the whole house internet drops for a few seconds every couple hours, anyone known this?

My router is a dreytek one and diagnostics show no faults on the hardware.

Re: Slow speeds and random disconnects since cancellation

jab1 — Sat, 29 Jul 2023 11:22:17 GMT

@Greggus44 Sorry, I don't quite understand. What have you cancelled?

Re: Slow speeds and random disconnects since cancellation

MatthewWheeler — Tue, 01 Aug 2023 09:13:42 GMT

Hi @Greggus44

I'm really sorry to hear this has happened.

Looking at your account I can see you've spoken with our support team and we've found a fault on the line.

As soon as we know more we'll be in touch