topic End of Contract - New Contract in Broadband

End of Contract - New Contract

Portoman — Mon, 24 Jul 2023 17:06:13 GMT

My contract expires on the 27th but what happens on the 28th? As it is, I am probably going to switch over to full fibre, so what "package" will I be on between the end of this contract and full fibre installation?

Thanks

Re: What happens to my broadband when my contract expires?

jab1 — Mon, 24 Jul 2023 17:05:47 GMT

You will stay on your current (presumably FTTC) package, but at the full out-of-contract price - i.e. you will lose any discounts.

Re: What happens to my broadband when my contract expires?

Anonymous — Mon, 24 Jul 2023 17:07:40 GMT

Nothing about what you are getting now will change when the existing contract expires - so your "package" will remain as it is.

However your billing will change to the current prices at the "out-of-contract" rate for the services you are subscribed to.

Re: What happens to my broadband when my contract expires?

Dan_the_Van — Mon, 24 Jul 2023 17:09:46 GMT

If you logon to the members centre you should see the exact out of contract price on the home page.

HTH

Re: End of Contract - New Contract

bmc — Mon, 24 Jul 2023 17:46:31 GMT

@Portoman

Is Full Fibre available from Openreach or from one of the alternative suppliers?

If OR, there's nothing to stop you upgrading now other than if your phone number is important to you. You'd need to look into VOIP first to have an idea of what to do when PN FF arrives.

Brian

Re: What happens to my broadband when my contract expires?

Portoman — Mon, 24 Jul 2023 19:05:04 GMT

Sorry where is the "members centre"?

Re: What happens to my broadband when my contract expires?

jab1 — Mon, 24 Jul 2023 19:08:45 GMT

Click the 'My Account' tab at the top of the forum, select 'Broadband, Phone & TV' then log in.

Re: What happens to my broadband when my contract expires?

Anonymous — Mon, 24 Jul 2023 19:08:40 GMT

https://www.plus.net/member-centre/login

Re: End of Contract - New Contract

RadioFox — Tue, 25 Jul 2023 22:08:09 GMT

You should have received an email last month informing you of your options, & how much the out of contract price would be.