topic Very slow BB in Broadband

Very slow BB

Joartemis — Wed, 19 Jul 2023 10:34:48 GMT

Mum's BB is so slow (0.78mbs) it hasn't been an issue before she only runs Alexa from it but now she needs smart TV connection, any ideas?

jab1 — Wed, 19 Jul 2023 10:38:22 GMT

Welcome to the forums, @Joartemis . Where do you get that figure from, and what product (ADSL/FTTC/FTTP) is your mum on?

To be honest it does sound like she has a problem, but we need a bit more information to help.

willcutforth — Wed, 19 Jul 2023 11:25:36 GMT

Hey there @Joartemis what checks have been done previously just so we know what we are dealing with?

jab1 — Wed, 19 Jul 2023 11:44:16 GMT

@willcutforth Not making presumptions here, but I suspect the answer is 'none'.