topic Re: Broadband down Shirwell in Broadband

Broadband down Shirwell

Dudgers — Tue, 18 Jul 2023 10:00:48 GMT

Had no broadband this morning.Tried all the usual,off-on-reset.Still not working

Re: Broadband down Shirwell

jab1 — Tue, 18 Jul 2023 10:10:26 GMT

@Dudgers Try this instead.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

What are your Hub/router lights doing?

Re: Broadband down Shirwell

Dudgers — Tue, 18 Jul 2023 10:14:39 GMT

Flashing purple

Bt Hub

Re: Broadband down Shirwell

Dudgers — Tue, 18 Jul 2023 10:16:52 GMT

Hi, it's the PlusNet Diagnostics bot here.

We have tested your service, and identified it is being affected by an incident in your local area.

Incident detected: 18-Jul-2023 09:28

Estimated fix date: 18-Jul-2023 15:26

Sorry for the inconvenience. We hope to have you back up and running as soon as possible

Re: Broadband down Shirwell

jab1 — Tue, 18 Jul 2023 10:19:46 GMT

BT hub - flashing purple - sorry don't have clue. Is your phone line clear of noise?

EDIT: OK, you have an identified problem.

Re: Broadband down Shirwell

willcutforth — Tue, 18 Jul 2023 10:28:21 GMT

@Dudgers glad it's found a fault. Let us know if there is still an issue after that time and I will have a look.