topic Re: Wifi left by estate agents not working in Broadband

Wifi left by estate agents not working

RuthBriggs — Mon, 17 Jul 2023 10:28:15 GMT

Wifi was left in my house house for us however it is showing a blue light but doesn’t work. Diagnosed issue that the account is with the setup login however we do not have a plusnet account to use. What do we do?

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 10:41:19 GMT

@RuthBriggs You need to create an account with Plusnet.

Give them a call on 0800 432 0200

Re: Wifi left by estate agents not working

bmc — Mon, 17 Jul 2023 11:00:44 GMT

@RuthBriggs

If the estate agents left an active internet service then all you need to do is to get the SSID and password for WiFi from them.

If you have a laptop with an ethernet connection you could plug that in to check the service is active.

Brian

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 11:04:27 GMT

But who pays for it, @bmc ?

Re: Wifi left by estate agents not working

dvorak — Mon, 17 Jul 2023 11:29:24 GMT

Sounds like it's included in the rent - and maybe the issue is that it's the setup@plus.. username issue.

@RuthBriggs - have you tried factory resetting the router by holding a pin in the back? If the router is registered to an account hopefully that will kick start the automated process.

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 11:35:10 GMT

Didn't think of that, @dvorak - but the OP said 'Estate Agent', not landlord? So i kind of thought they had bought the house.

Re: Wifi left by estate agents not working

dvorak — Mon, 17 Jul 2023 11:37:42 GMT

Fair point @jab1 - estate agents can do both.
But would it even authenticate with the setup username if there was no active account? Confusing

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 11:40:07 GMT

Agreed, @dvorak - but to my mind we need more information from the OP, otherwise we're just guessing - not a good strategy.

Re: Wifi left by estate agents not working

bmc — Mon, 17 Jul 2023 11:47:23 GMT

@jab1 @dvorak

The blue light suggested to me there was / is an active connection. A wired device, as suggested, would confirm this.

Brian

Re: Wifi left by estate agents not working

RuthBriggs — Mon, 17 Jul 2023 12:14:52 GMT

I’ve tried resetting with no luck unfortunately

Re: Wifi left by estate agents not working

RuthBriggs — Mon, 17 Jul 2023 12:15:12 GMT

No I rent the house, sorry for the confusion

Re: Wifi left by estate agents not working

RuthBriggs — Mon, 17 Jul 2023 12:16:02 GMT

It’s active but when you connect there is no wifi unfortunately. Think it’s an issue of no account connected

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 12:17:48 GMT

If you rent, and the internet connection comes with the rent, you need to ask the estate agent/landlord what the account name is, and enter that where it currently says 'setup'

Re: Wifi left by estate agents not working

bmc — Mon, 17 Jul 2023 12:19:27 GMT

@RuthBriggs

If you have a blue light then there is a conencted accout which is active. Do you have a wired device you can try?

Have you checked with the estate agents what the WiFi SSID and password is?

Brian

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 12:22:50 GMT

@bmc If the 'accountname' is 'setup...' then sorting that is more important. SSID and p/w is on the Hub.

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 13:12:35 GMT

@RuthBriggs As I said above, for the connection to work, the 'setup@plusdsl' field needs to be changed to the proper 'accountname' and the password field needs to have the associated password entering. The Estate Agents should have this information, or to be able to obtain it from the Landlord.

Re: Wifi left by estate agents not working

bmc — Mon, 17 Jul 2023 13:13:47 GMT

@RuthBriggs

If you have a wired device to try and get a connection have you got the white card usually found on the back of the router.

If you have type 192.168.1.254 in the address bar and then try the Admin password shown on the card.

Brian

Re: Wifi left by estate agents not working

jab1 — Mon, 17 Jul 2023 13:15:30 GMT

@bmc I'm not convinced this will work with 'setup' as the username.