https://community.plus.net/t5/Broadband/Engineer-cut-me-off/m-p/1929404#M358672 <P>Was scheduled to get an upgrade to FTTP yesterday. Engineer cut my copper line, and began to install FTTP.</P> <P>Except. we have a flashing PON light, which needs Openreach to resolve. Told at the time by the engineer they would respond within 24 hours.<BR /><BR />Called Plusnet today to find out the Openreach Engineer is scheduled for the 21st July.</P> <P>Greatly inconvenienced by this and will be out of pocket due additional expenses for mobile data and travel.</P> <P>I've lodged a complaint with Plusnet, but seems unlikely to resolve my issues any sooner.</P> <P>Any advice you can offer which might speed things up?</P> <P>&nbsp;</P> Fri, 14 Jul 2023 15:06:53 GMT thetarpey 2023-07-14T15:06:53Z https://community.plus.net/t5/Broadband/Engineer-cut-me-off/m-p/1929404#M358672 <P>Was scheduled to get an upgrade to FTTP yesterday. Engineer cut my copper line, and began to install FTTP.</P> <P>Except. we have a flashing PON light, which needs Openreach to resolve. Told at the time by the engineer they would respond within 24 hours.<BR /><BR />Called Plusnet today to find out the Openreach Engineer is scheduled for the 21st July.</P> <P>Greatly inconvenienced by this and will be out of pocket due additional expenses for mobile data and travel.</P> <P>I've lodged a complaint with Plusnet, but seems unlikely to resolve my issues any sooner.</P> <P>Any advice you can offer which might speed things up?</P> <P>&nbsp;</P> Fri, 14 Jul 2023 15:06:53 GMT https://community.plus.net/t5/Broadband/Engineer-cut-me-off/m-p/1929404#M358672 thetarpey 2023-07-14T15:06:53Z https://community.plus.net/t5/Broadband/Engineer-cut-me-off/m-p/1929582#M358732 <P>Hey <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/47792">@thetarpey</a></SPAN>, I'm sorry that the engineer couldn't get you active with your FTTP on the day. This sounds like a pain. They must have thought it was going to be straightforward if they'd cut your copper wire before.&nbsp;<BR /><BR />I can see you've emailed in and this has gone to our High-Level Escalation Team. This department is the highest and is above me. Someone in this team will be in touch within 48 working hours.</P> Sat, 15 Jul 2023 15:57:09 GMT https://community.plus.net/t5/Broadband/Engineer-cut-me-off/m-p/1929582#M358732 ClaudiaG23 2023-07-15T15:57:09Z