topic Re: Broadband down in Broadband

Broadband down

Bucketinabag — Wed, 05 Jul 2023 19:41:57 GMT

Broadband has been down her (WR14) for around 3 hours. Anyone got any information?

Re: Broadband down

jab1 — Wed, 05 Jul 2023 19:44:36 GMT

Just yours? And how 'down'?

Re: Broadband down

Bucketinabag — Wed, 05 Jul 2023 19:52:18 GMT

Orange light and "b" completely down. Not sure if others in the area are down

Re: Broadband down

jab1 — Wed, 05 Jul 2023 19:56:53 GMT

OK. Sounds like you do have a problem. To check if it is a widespread issue, or just you, put your full phone number into this link: https://status.zen.co.uk/broadband/

If it IS just you, follow this:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

Re: Broadband down

Bucketinabag — Wed, 05 Jul 2023 20:10:23 GMT

Line is clear, I've put in a report via text, thank you

Re: Broadband down

jab1 — Wed, 05 Jul 2023 20:11:47 GMT

OK. Just be aware it won't get picked up until tomorrow morning.