topic Re: Speed improvment? in Broadband

Speed improvement?

Rgmanby — Sun, 02 Jul 2023 11:58:19 GMT

After just been connected and looking at the dash for the hub 2, I notice my downstream is 60.702mbps. Information given was the speed would stabilise over time. My other provider I switched from downstream was 70.8mbps!
My question is will the speed of the hub 2 improve over time tobe somewhere near the old providers, or is it set by the router/line itself?
There has been no change to my line, engineer visit or anything else since switch, it was all done automatically.
Many thanks in advance.

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 11:46:10 GMT

@Rgmanby Can you post screenshots of (1) the result from https://www.broadbandchecker.btwholesale.com/#/ADSL obscuring your phone number and (2) the Technical Log (Information) page from your Hub?

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 11:52:31 GMT

Hmm, how do I attach files?
Also my msfs2020 is reloading 178gb since last night 60gb left to go, that's draining it heavily at present.
I find the speed sufficient, just wondered if the extra 10mbps or so would make a difference?

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 12:00:18 GMT

To post as pictures in the reply, select the icon to the right of the 'smiley face' one above the reply box and follow the prompts.

When I see those results, I can then - possibly - advise.

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 12:01:37 GMT

Ah figured it, clip doesn't show on mobile browser.

Thanks, hope this is what you were looking for?

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 12:04:02 GMT

Do you not have a desktop/laptop - those shots are close to impossible to use?

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 12:09:16 GMT

Sorry about that.

Hope this is better?

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 12:23:51 GMT

Better. 😉

The second of those two raises a question though - you don't turn the Hub off overnight, do you?

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 12:37:55 GMT

Not usually, I rigged it up yesterday when it was first connected, turned it off this morning just to tidy the cables up.

Cheers.

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 12:40:03 GMT

Just having lunch - will comment later.

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 12:41:56 GMT

Just had mine, cheese and pickle whilst sat at PC 😁

Cheers.

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 13:17:22 GMT

OK, so that explains the short uptime - no worries.

There does however, appear t be some disparity between what the BTw report says your line is capable of, and the profile it appears to have been given. As you say, you were getting ~70mb/s on June 24, and yet PN seem to have put you on a lower profile. Doesn't make sense, to me, as the only thing that has changed is your ISP, and therefore your routing - nothing to do with the actual physical connection.

Humour me, though - somewhere in the Hubs pages you should find your Line and Signal Attenuation figures - can you report them, please?

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 13:37:15 GMT

I'm getting good at this, I'm a retired industrial electrician, but this tech is beyond me.

Thanks again.

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 13:43:10 GMT

Very good! From those attenuation figures, I have no idea why PN have decided to put you on such a low profile. You must be almost on top of your cab. This needs staff input, but something is not right - IMHO.

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 13:46:43 GMT

I think they go by post code here too, mine actually points to the croft on any sat nav so you end up on the other side of the village, not my house which is actually only 200 yards from the actual exchange, and there is another house 44 aswell as three number 38's next door.

House's are numbered by the associated croft theyre linked too, no road names here too, postman is very good.

Re: Speed improvment?

Baldrick1 — Sun, 02 Jul 2023 13:54:56 GMT

@Rgmanby

If you have just moved to Plusnet then the DLM should have been reset to 6dB if you line will support it then this will drop over the coming days to 3dB with an increase in speed. It will be interesting to see the data requested bu @jab1. Assuming that you have a hub 2 you need to log in to the Advanced settings and go to the Technical Log page.

Edit

@Rgmanby @jab1

Latest replies crossed mine.

It needs leaving to see if the DLM kicks in.

As far as I am aware the Plusnet profile reflects the sync speed, you are not ‘put on it’ by Plusnet. It just needs leaving alone for a week to see what happens.

Re: Speed improvment?

jab1 — Sun, 02 Jul 2023 13:51:18 GMT

Your post code is irrelevant with regards to your speed - it is purely based on those attenuation figures/the condition of the copper section of your line, and you were getting 71.67Mb/s on the 24/6 - presumably prior to your switch. There is no reason why you should have lost 10Mb just by the change - nothing, apart from who you pay has really changed.

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 13:51:25 GMT

I did attach this earlier from log page? Did I not include enough info?

Re: Speed improvment?

Baldrick1 — Sun, 02 Jul 2023 13:58:11 GMT

@Rgmanby

See edited post #16 above

Re: Speed improvment?

Rgmanby — Sun, 02 Jul 2023 14:00:32 GMT

Yes information does state it takes upto ten days to stabalise, I didn't know if there was any truth in that, but you have confirmed it must be true.

I'll see how it pans out over the next week or so.

Thank you.