topic dropouts with weather in Broadband

dropouts with weather

JamboUnchained — Mon, 26 Jun 2023 14:30:15 GMT

Hi,

I'm pretty sure my broadband enters my house via a telephone wire (It's not underground cabling)

I'm doing everything Plusnet advises with my service, using the m,aster socket, using a wired connection where possible, and even regular rebooting.

I'm in Scotland right now, and unfortunately we are getting a large amount of rain, which for some reason is causing my connection to drop off completely, even though my router light is blue?

I understand Plusnet can't control the weather, but surely there is some kind of discount/boost you can give me!

thanks

Jamie

Re: dropouts with weather

jab1 — Mon, 26 Jun 2023 15:09:27 GMT

@JamboUnchained I assume you mean you live in Scotland, not that you are visiting?

Taking the rest in order: Apart from the regular rebooting, which I certainly wouldn't advise, and I'm sure other experienced users would also advise against, your second paragraph makes sense.

If wet weather is causing your connection to drop, that indicates that somewhere along the copper line there is an issue which needs investigating. Just to narrow things down, are you on an ADSL or FTTC connection?

You won't get a 'discount/boost' - that is not the way things work - you/they need to eliminate the problem.

Re: dropouts with weather

bmc — Mon, 26 Jun 2023 15:10:49 GMT

@JamboUnchained

Look at the Help pages for both phone and broadband. When you get a drop off run the phone checks as per the suggestions in Help.

Even if they come up clear you need to report a fault - not certain whether it's classified as phone or broadband. If the phone checks report a problem then you start with a phone fault.

PN will report the matter to OpenReach who will probably send out an engineer - weather dropoffs are OR's respnsibility, not PN's.

Brian

Re: dropouts with weather

JamboUnchained — Mon, 26 Jun 2023 15:29:13 GMT

Hi John, I'm on a FTTC service, Plusnet took so long to organise infrastructure checks, so I went with that instead

, thanks I wont restart if not necessary

regards

Re: dropouts with weather

JamboUnchained — Mon, 26 Jun 2023 15:31:32 GMT

adding in some screenshots of one of the dropout messages im getting, but the troubleshooting thing isnt working either ...

Re: dropouts with weather

jab1 — Mon, 26 Jun 2023 15:32:18 GMT

@JamboUnchained Then as advised by @bmc , report a broadband fault - there is obviously a problem with the copper section of your connection.

Re: dropouts with weather

jab1 — Mon, 26 Jun 2023 15:35:22 GMT

I don't know about the 'dropout' message - never used a PN Hub, but the '400 bad request' message is something totally different - sounds like a routing issue, to me.

Re: dropouts with weather

JamboUnchained — Mon, 26 Jun 2023 15:42:01 GMT

Hey, but a copper problem is on PN's head, not mine, right?

Re: dropouts with weather

jab1 — Mon, 26 Jun 2023 15:44:13 GMT

Then, as suggested, report a BROADBAND problem, which should cause them to request an OpenReach visit to resolve.

Re: dropouts with weather

JamboUnchained — Mon, 26 Jun 2023 15:48:21 GMT

i posted in the BROADBAND section John

Re: dropouts with weather

Baldrick1 — Mon, 26 Jun 2023 15:50:36 GMT

I'm in Scotland right now, and unfortunately we are getting a large amount of rain, which for some reason is causing my connection to drop off completely, even though my router light is blue?

So the line is not losing sync but the data is being disrupted. Sounds more like an electronics problem in the hub or FTTC street cabinet than a line issue.

Re: dropouts with weather

jab1 — Mon, 26 Jun 2023 15:51:35 GMT

I know you did - but if you don't report the issue, either via https://www.plus.net/help/report-a-problem/broadband/ or https://faults.plus.net then they will not pick it up quickly - staff response on here is slow.

Re: dropouts with weather

jab1 — Mon, 26 Jun 2023 15:55:31 GMT

@Baldrick1 wrote:

So the line is not losing sync but the data is being disrupted. Sounds more like an electronics problem in the hub or FTTC street cabinet than a line issue.

If it only happens in wet weather, I can't see that?