topic Re: Internet speed is unstable & bottoming out. in Broadband

Internet speed is unstable & bottoming out.

thehiker8 — Thu, 22 Jun 2023 13:16:29 GMT

My internet speed is bottoming out sporadically every minute & a half to 2 mins.

5 times out of 6, the speed test is fine but on the 6th test , the speed is zero before it returns to normal. This is causing my AWS connection to fluctuate from 25ms to 2380ms & when I take a call, AWS grinds to a halt until the caller hangs up & then the screen returns.

Using an Ethernet Cat 8 cable connection. Only one device connected to the router.

Tried a different ADSL Microfilter & line & connected to the test socket but no difference.

Any help appreciated as it is greatly impacting my ability to work.

Re: Internet speed is unstable & bottoming out.

thehiker8 — Thu, 22 Jun 2023 13:43:37 GMT

Tried different Ethernet cables but no fix.

IT team cleared AWS memory, Rebooted workstation, Rebuilt workstation & created a new directory but no fix.

Tried a 2^nd PC with a fresh Windows install - no fix

Modem is a Hub Two.

The line has been tested & came back fine

Re: Internet speed is unstable & bottoming out.

jab1 — Thu, 22 Jun 2023 15:27:08 GMT

@thehiker8 What is AWS? - pardon my ignorance.

Does a PC/laptop display the same behaviour in normal browsing?

Re: Internet speed is unstable & bottoming out.

MisterW — Thu, 22 Jun 2023 15:31:20 GMT

@jab1 Amazon Web Services

Re: Internet speed is unstable & bottoming out.

thehiker8 — Thu, 22 Jun 2023 15:40:41 GMT

Hi John, It's Amazon WorkSpace, a remote desktop which I use for work. Any small amounts of latency will really impact it's operation. Yes running tests outside of AWS on normal windows yileds the same result. Most of the tests are fine but then one will come back below the min guaranteed speed of 2.5Mbs

Re: Internet speed is unstable & bottoming out.

jab1 — Thu, 22 Jun 2023 15:56:40 GMT

@thehiker8 do I take it from your comment that you are on an ADSL connection. Is FTTC not available? It won't necessarily sort your ping rates out, but it is (a) more resilient and (b) faster.

Re: Internet speed is unstable & bottoming out.

thehiker8 — Thu, 22 Jun 2023 17:11:29 GMT

Going to try a different Hub 2 Router with a Super High Speed ADSL 2+ Cable & ASNQ ADSL Filter later tthis Eve hope for a fix there.

Re: Internet speed is unstable & bottoming out.

thehiker8 — Thu, 22 Jun 2023 17:15:48 GMT

Thanks for reply. Alas FTTC is not available yet. On the waitlist

Re: Internet speed is unstable & bottoming out.

jab1 — Thu, 22 Jun 2023 17:33:04 GMT

Pity about FTTC. can you afford the time to wait ~90 minutes between Hubs - see if you get a different IP?

Re: Internet speed is unstable & bottoming out.

thehiker8 — Thu, 22 Jun 2023 17:59:50 GMT

Sorry what do you mean a different IP?

Re: Internet speed is unstable & bottoming out.

jab1 — Thu, 22 Jun 2023 18:02:31 GMT

Internet Protocol Address. It is just a thought that new one may give different routing and possibly avoid those high ping spikes, but I could be wrong.

Re: Internet speed is unstable & bottoming out.

thehiker8 — Thu, 22 Jun 2023 19:50:36 GMT

Ok thanks, will try that next if the router swop fails to resolve it

Re: Internet speed is unstable & bottoming out.

Baldrick1 — Fri, 23 Jun 2023 07:28:21 GMT

@thehiker8

Are you certain that there are no other background tasks, uploading or downloading, running at the times when you experience this problem?

You can only use your slow data rate once.

Re: Internet speed is unstable & bottoming out.

thehiker8 — Fri, 23 Jun 2023 09:18:57 GMT

Hi Yes all background apps/downloads are off. I have one connected PC thats fully updated & running only essential software.

Re: Internet speed is unstable & bottoming out.

thehiker8 — Fri, 23 Jun 2023 09:27:11 GMT

A replacement Hub 2 has not solved it. The issue continued throughout the day yesterday from 8am to 7:15pm & is continuing again this morning. An average speed of 14Mbps and then bottoms out for a split second every 2/3 mins & back to 14. The remote desktop is constantly lagging & trying to catch itself up.

Re: Internet speed is unstable & bottoming out.

Dan_the_Van — Fri, 23 Jun 2023 09:56:21 GMT

Hi @thehiker8

Have you checked you're not getting any DSL disconnects?

Does the Hub Blue light change colour when you get the issues?

The Hub Status page will show the Network Uptime (DSL connection), it should almost match the System Uptime (how long the Hub has been switched on)

Re: Internet speed is unstable & bottoming out.

Baldrick1 — Fri, 23 Jun 2023 10:28:43 GMT

@thehiker8 wrote:
... when I take a call, AWS grinds to a halt until the caller hangs up & then the screen returns.

Is this a call on the associated landline or a VoIP call?

Re: Internet speed is unstable & bottoming out.

thehiker8 — Fri, 23 Jun 2023 11:17:32 GMT

Hi Dan,

Yes the blue light stays on constantly.

Network uptime:0 Days 15 Hrs 34 Mins

System uptime:0 Days 15 Hrs 37 Mins

Is this confirming a brief signal drop?

Re: Internet speed is unstable & bottoming out.

thehiker8 — Fri, 23 Jun 2023 11:20:47 GMT

Its a call within a remote desktop in AWS; avaya agent for desktop. The extra data transfer required for the call exacerbates the lag

Re: Internet speed is unstable & bottoming out.

Mustrum — Fri, 23 Jun 2023 11:36:04 GMT

@thehiker8 it sounds like you just don't have enough bandwidth to run that app.

What do you have available? Enter your phone number in the BTW DSL checker and post the results, obscuring your number:

https://www.broadbandchecker.btwholesale.com/#/ADSL