topic Getting really slow speeds 0.2 to like 1 Mbps in Broadband

Getting really slow speeds 0.2 to like 1 Mbps

Tom1994 — Tue, 13 Jun 2023 20:09:24 GMT

Hi just wondering if anyone can help me, been getting rediculously slow speeds not sure what to do as I'm not great with this sort of stuff thankyou

Re: Getting really slow speeds 0.2 to like 1 Mbps

jab1 — Tue, 13 Jun 2023 20:12:39 GMT

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

Re: Getting really slow speeds 0.2 to like 1 Mbps

Tom1994 — Tue, 13 Jun 2023 20:17:14 GMT

I don't have a phone that can be connected to the phone line is there any other way to sort it out?

Re: Getting really slow speeds 0.2 to like 1 Mbps

jab1 — Tue, 13 Jun 2023 20:20:44 GMT

Just use the second link and report a BB fault. You will not now get response before 0800 tomorrow.

Re: Getting really slow speeds 0.2 to like 1 Mbps

willcutforth — Wed, 14 Jun 2023 09:23:26 GMT

Hey there @Tom1994 I've tested the line and there is a potential issue so I just need you to go through all the checks for me. What @jab1 sent should help as it takes you through them all anyway.