topic Re: Plusnet hub constant in disconnection loop in Broadband

Plusnet hub constant in disconnection loop

rewerty7777 — Sun, 11 Jun 2023 18:14:13 GMT

I have a plusnet problem which has gradually been getting worse, today, it has become chronic. And the most unbelievable thing is that this issue is the EXACT same Plusnet issue I experienced ten years ago in 2013 at a different address with a different router.

The router simply disconnects for an unknown reason, begins a reconnection attempt, reconnects successfully, but that is very short lived before disconnection occurs again and reconnection attempts begin.

This has happened AT LEAST FIFTY times today. I just tried to raise a ticket but the option is nowhere to be found.

I can't believe this is happening, I literally left plusnet in 2013 because this issue made my Internet unusable.

I don't have fibre broadband, this is the slower connection package but the router is very modern plusnet HUB ONE

Re: Plusnet hub constant in disconnection loop

jab1 — Sun, 11 Jun 2023 18:19:23 GMT

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

Re: Plusnet hub constant in disconnection loop

willcutforth — Tue, 13 Jun 2023 11:16:19 GMT

Hey there @rewerty7777 I can see you contacted the call centre yesterday and spoke to Rizwan! How has it been since?