topic Re: lost sync speed in Broadband

lost sync speed

towerblocks — Mon, 12 Jun 2023 15:16:48 GMT

Yesterday i noticed my sync speed has dropped, I was connecting at 39999, the full 40mbps, Which is the package i'm on.I'm now connecting at Current Rate (kbps) 34999. a loss of about 5mbps, I've tried the plusnet hub and its the same, I've changed dsl filter and dsl phone cable, Also i've tried taking the faceplate off and plugging directly into the master socket.

Re: lost sync speed

Mustrum — Mon, 12 Jun 2023 16:31:59 GMT

Is your phone line quiet? Dial 17070 option 2.

What is your minimum guaranteed speed?

Have you been affected by the thunderstorms recently?

Re: lost sync speed

towerblocks — Mon, 12 Jun 2023 18:00:00 GMT

I did the quiet line test, its silent, Not a sound, I was syncing at full 40mbps past 18 months, These are my current stats

Current Rate (kbps)	9999	34999
Max Rate (kbps)	11857	50059
SNR Margin (dB)	7.9	7.5
Line Attenuation (dB)	2.9	14.4
Errors (pkts)	0	0

I noticed sync was lower about week ago before any thunderstorms.

Re: lost sync speed

dvorak — Mon, 12 Jun 2023 18:10:17 GMT

Moderators Note

This topic has been moved from Full Fibre to Broadband

Re: lost sync speed

Mustrum — Mon, 12 Jun 2023 18:27:38 GMT

Looks like you line has got banded probably due to noise or drops on the line. It may improve if the line stays stable for a few days.

Ideally it would help knowing how many drops you are getting, either from a WAN filter from the router logs, or a Radius report from PN.

Re: lost sync speed

towerblocks — Tue, 13 Jun 2023 11:50:57 GMT

I haven't had any disconnections, The routers on 24/7, Playstation on day and night, Also a tablet, Not sure how to get logs from this router, tp-link archer VR600