topic Re: Speed steadily dropping for last few days, and lots of downstream errors in Broadband

Speed steadily dropping for last few days, and lots of downstream errors

croggy — Sat, 10 Jun 2023 18:49:30 GMT

Hi there, I'm currently using a TP-Link VR2100 router to connect to FTTC. It's been rock solid until the last few days, I've been experiencing dropouts and a noticeable drop in speeds. Current rate has gone from near to 90000kbps to 70000 just recently. Is anyone able to help with this?

Thanks,

Craig

Re: Speed steadily dropping for last few days, and lots of downstream errors

jab1 — Sat, 10 Jun 2023 18:56:07 GMT

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

Re: Speed steadily dropping for last few days, and lots of downstream errors

croggy — Sat, 10 Jun 2023 18:59:45 GMT

Sadly I don't have a landline handset to hand, have swapped out all the cables and filter until I can pick one up tomorrow. Will see how it goes over tonight and tomorrow. Cheers for the swift reply!

Re: Speed steadily dropping for last few days, and lots of downstream errors

willcutforth — Tue, 13 Jun 2023 11:59:24 GMT

Hey there @croggy how are you doing? How's the connection been?

Re: Speed steadily dropping for last few days, and lots of downstream errors

croggy — Tue, 13 Jun 2023 12:38:44 GMT

Speed still down compared to where it was, but has been stable. Got a landline phone arriving today (haven't used one in years!) so will be able to do quiet line test etc then

Re: Speed steadily dropping for last few days, and lots of downstream errors

willcutforth — Tue, 13 Jun 2023 13:15:49 GMT

I can't remember the last time I used one as well haha! Would feel like going back in a time machine!

Let me know when you get it and if it shows as fault.

Re: Speed steadily dropping for last few days, and lots of downstream errors

croggy — Tue, 13 Jun 2023 21:50:25 GMT

Quiet Line Test passed with flying colours. Although, in typical fashion, my connection has been stable since I posted here

If it remains stable will DLM ramp back up after a bit?

Re: Speed steadily dropping for last few days, and lots of downstream errors

willcutforth — Wed, 14 Jun 2023 08:59:04 GMT

Always the case, like when you go to the doctors and you say you have pain and they ask you how it is now and you can't tell them because it's not there.

It should kick it back in but if it doesn't I will give it a kick up the back side. Just drop a message on here or PM whatever suits.