topic Re: Technician no show in Broadband

Technician no show

hawthornbetts — Fri, 09 Jun 2023 19:00:44 GMT

Hello

We arranged for a technician to come today between 1-6pm and they are a no show. Very frustrating as we’ve now lost work because of this.

I’d be grateful if anyone can help as struggling to get any support with next steps

Thanks

Lucy

Re: Technician no show

jab1 — Fri, 09 Jun 2023 19:10:09 GMT

@hawthornbetts Was this for a fault or installation? Either way, I would suggest you ring in tomorrow morning - the support lines closed at 8PM, and I doubt the Help Team staff on here will pick this up tonight. Even if they did, there is little they can do, as OpenReach will be closed.

Re: Technician no show

adamwalker — Sat, 10 Jun 2023 14:26:54 GMT

Hi Lucy, really sorry for the issue with that. I've just pulled up your account and it looks like you called in and we've sorted that out with you.

Please do shout up if there's anything else I can help with at all though.

Adam